Abstract
In this chapter the concept and origins of kaizen are discussed and the difference between kaizen and Lean dissected. Although Lean has been popularised in the Western world since 1989, it has unfortunately been a narrow interpretation of the original Toyota Production System (TPS) with kaizen as a cornerstone concept. The purpose of kaizen should be very clearly stated and aligned with the strategic direction of the specific educational institution. Strategy must be a reflection of ‘customer value’ as monitored through simplicity, quality, speed, cost, motivation, and growth measurements. Although customer value should always be defined (and continuously refined) from all stakeholders’ perspectives, the primary customer remains the student. The creation of a kaizen culture is based on seven principles, values, behaviours, and beliefs embedded in the corporate and individual unconsciousness. This culture of excellence will sustain the use of efficiency methods, tools, and techniques. Continuous Improvement efforts in education have mainly failed during the past century. However, with a kaizen approach this can be turned around as proven in all sectors. It will require knowledge, skill, experimenting and learning, inspired by committed kaizen leadership. Propagating kaizen lighthouses of excellence will go a long way to break down the resistance to change.
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- 1.
In this chapter, the author does not view kaizen and Lean as synonymous. However, sometimes in quotations, sources are using these words interchangeably.
- 2.
Kaizen is often translated into English as Continuous Improvement.
- 3.
Principle: a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain of reasoning (Oxford Dictionary).
Beliefs: Something one accepts as true or real; a firmly held opinion (Oxford Dictionary). Also called assumptions.
Values: Values are deeply held views of what you find worthy. (Mind Warriors Limited, 2009). Not to be confused with customer value (the customer’s requirements).
Habits: A settled or regular tendency or practice, especially one that is hard to give up (Oxford Dictionary).
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Wiid, P. (2019). Kaizen and Education. In: Parsons, D., MacCallum, K. (eds) Agile and Lean Concepts for Teaching and Learning. Springer, Singapore. https://doi.org/10.1007/978-981-13-2751-3_4
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