Abstract
To improve the product quality and customer satisfaction, Chinese domestic automobile industries tend to perform continuous quality improvement procedure (CQIP). In this paper, an integrated VIKOR-DMAIC approach is developed to boom quality improvement practice. Firstly, the critical quality issue is chosen as the pilot program using VIKOR steps. Then, the Six Sigma method including DMAIC operations is performed to scrutinize the cause of quality issue and regulate strategic proposal. A practical case is presented to validate the integrated approach, and the pilot program improvement sets an example for other quality items.
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The authors would like to thank the anonymous referees and the editor for their valuable comments and suggestions.
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Zhou, F., Wang, X., Lim, M.K., Liu, Y. (2018). Quality Improvement Practice Using a VIKOR-DMAIC Approach: Parking Brake Case in a Chinese Domestic Auto-Factory. In: Wang, S., Price, M., Lim, M., Jin, Y., Luo, Y., Chen, R. (eds) Recent Advances in Intelligent Manufacturing . ICSEE IMIOT 2018 2018. Communications in Computer and Information Science, vol 923. Springer, Singapore. https://doi.org/10.1007/978-981-13-2396-6_14
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DOI: https://doi.org/10.1007/978-981-13-2396-6_14
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