Abstract
Over the years, many countries are optimizing the technology as an opportunity to enhance the quality of public service delivery. The electronic service or better known as e-government has a significant impact on the growth of performance of public sector. This paper investigates the website design of Malaysia e-government and compares it with the website design of United Kingdom e-government. A content analysis of the websites highlights considerable differences in representation of the e-government in both Malaysia and United Kingdom. From the content analysis, it also gave us more critical remarks related to Malaysia e-government website design and thus enable this study to provide more suggestions in improving the website design.
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Acknowledgment
The authors would like to record our sincere thanks to the Ministry of Higher Education Malaysia and Universiti Teknologi MARA for the financial support. The research is conducted under the support and funding of Fundamental Research Grant Scheme (FRGS) no: FRGS/2/2014/ICT01/UiTM/01/1).
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Hassan Basri, N., Wan Adnan, W.A., Baharin, H. (2018). A Comparative Study on E-Government Website Design Between Malaysia and United Kingdom. In: Abdullah, N., Wan Adnan, W., Foth, M. (eds) User Science and Engineering. i-USEr 2018. Communications in Computer and Information Science, vol 886. Springer, Singapore. https://doi.org/10.1007/978-981-13-1628-9_7
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DOI: https://doi.org/10.1007/978-981-13-1628-9_7
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