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Importance of User Experience Aspects for Different Software Product Categories

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User Science and Engineering (i-USEr 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 886))

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Abstract

A good user experience is a must for modern software products. However, in software product design we have to often deal with conflicting requirements. A new software product feature may increase efficiency, but on the other hand decrease learnability of the product. Such types of conflicts often cause lengthy discussions, since it is often not clear which user experience aspect has the higher importance or priority for the software product. Thus, to make valid design decisions in such situations requires an understanding of the importance of different user experience aspects for different types of software products. We present a study that investigates the importance of 16 commonly used user experience aspects for a range of 15 common software product categories. The results show that the importance of the user experience aspects vary heavily between different product categories. Results can be directly used by product designers to derive some conclusions about the relative importance of different design requirements for their projects and thus help them to make good design decisions.

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Author information

Authors and Affiliations

  1. Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia

    Harry Budi Santoso

  2. SAP SE, Cloud Platform User Experience, Walldorf, Germany

    Martin Schrepp

Authors
  1. Harry Budi Santoso
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  2. Martin Schrepp
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Corresponding author

Correspondence to Harry Budi Santoso .

Editor information

Editors and Affiliations

  1. Universiti Teknologi MARA, Shah Alam, Malaysia

    Natrah Abdullah

  2. Universiti Teknologi MARA, Shah Alam, Malaysia

    Wan Adilah Wan Adnan

  3. Queensland University of Technology, Brisbane, Queensland, Australia

    Marcus Foth

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Santoso, H.B., Schrepp, M. (2018). Importance of User Experience Aspects for Different Software Product Categories. In: Abdullah, N., Wan Adnan, W., Foth, M. (eds) User Science and Engineering. i-USEr 2018. Communications in Computer and Information Science, vol 886. Springer, Singapore. https://doi.org/10.1007/978-981-13-1628-9_21

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  • DOI: https://doi.org/10.1007/978-981-13-1628-9_21

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-13-1627-2

  • Online ISBN: 978-981-13-1628-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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