Abstract
The quality of passenger services is one of the important indicators for evaluating the operational level of urban rail transit, which is also used as the reference of supervision and policy decision making. In this paper, we first established evaluation index system hierarchy of passenger service quality, furthermore, based on the method of Analytic Hierarchy Process (AHP), index weight for every level was determined. Finally, taking Line 2 and Line 16 in the network of Shanghai Rail Transit as example, based on the analysis of survey data, the rating indicators and service quality of the station hall, platform and train are analyzed, from which we can conclude that the safety in train are much higher, 10.96% more than comfortability; about and station hall planform, the comfortability is 9.59% higher than reliability, moreover, about difference between urban and suburban, the latter index score of indicators shows more equilibrium.
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Acknowledgements
This study was funded by MOE (Ministry of Education in China) Project of Humanities and Social Sciences (Project No. 17YJCZH225), the Humanistic and Social Science Research Funding of University of Shanghai for Science and Technology (SK17YB05), Climbing Program of University of Shanghai for Science and Technology in Humanistic and Social Science Research (SK18PB03).
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Li, C., Yao, J., Zheng, Y., Wang, J. (2019). Evaluation of Passenger Service Quality in Urban Rail Transit: Case Study in Shanghai. In: Park, J., Loia, V., Choo, KK., Yi, G. (eds) Advanced Multimedia and Ubiquitous Engineering. MUE FutureTech 2018 2018. Lecture Notes in Electrical Engineering, vol 518. Springer, Singapore. https://doi.org/10.1007/978-981-13-1328-8_36
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DOI: https://doi.org/10.1007/978-981-13-1328-8_36
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