A Framework for Measuring Value Chain Performance in the Sugar Industry

  • Tanapun Srichanthamit
  • Korrakot Yaibuathet TippayawongEmail author
Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 513)


This paper aims to design and develop value chain performance measurement for Sugar Industry. The proposed performance measurement framework was designed considering empirical studies and gathering preliminary information from case studies under the Value Chain Management (VCM) concept. Critical success factors were collected from the literature reviews on sugar and other agricultural products and surveys from the experts’ perspective. Then, the Quality Function Deployment (QFD) was applied to match the value chain activities and obtained success factors to identify appropriate weights and ranks of those factors. The developed measurement framework was trial in one sugar factory to assess the practical. It was identified that this framework can actually be applied in the sugar case study for internal benchmarking. This paper addresses how to combine VCM and QFD concepts to develop measurement framework for specific industry.


Value chain management Performance measurement Quality function deployment Critical success factors Sugar industry 



The authors gratefully acknowledge the Excellent Center in Logistics and Supply Chain Management (E-LSCM), Chiang Mai University for the technical and financial supports.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Graduate Program in Industrial Engineering, Faculty of EngineeringChiang Mai UniversityChiang MaiThailand
  2. 2.Excellence Center in Logistics and Supply Chain Management, Faculty of EngineeringChiang Mai UniversityChiang MaiThailand

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