Knowledge Management Systems Leveraging the Competitive Advantage of Top IT Organizations: A Multi-case Study of Benchmarking Practices

Abstract

Purpose: In today’s scenario, the essential factors for successful designing and implementation of knowledge management system at organizational level with respect to their benchmarking practices have not been critically evaluated. The needs of a large-scale initiative of knowledge management have not been investigated from the stakeholders’ perspectives, and only perspective of firms has been studied. Moreover, it has not been investigated how knowledge management systems have transformed the brand of top IT organizations continually and how they have sustained their growth by using their KM systems strategically. This paper is targeting to abridge this space. Design/methodology/approach: A qualitative multi-case analysis technique has been used in this paper for data synchronization to gain fruitful insights into this issue. Collection of data has been done from real case studies in the literature, and same was categorized and analysed. Findings: The overall results analysed from these real-time case studies have been constructive, thereby projecting the relevance of building and sustaining a synchronized KM system in the ever-evolving business environment and some critical success factors have also been proposed. The support of Human Resource Development wing has been found very critical for successful implementation and maintenance of knowledge management system in an organization.