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Global Value Chains, Flexibility and Sustainability pp 301–318Cite as

Flexible Waste Management Practices in Service Sector: A Case Study

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Part of the book series: Flexible Systems Management ((FLEXSYS))

Abstract

Dynamics of global environment can be achieved in service sector by managing waste in the service sector organizations. This chapter highlights the role of waste management in service sector organizations, specifically in the hotel industry. In this chapter, waste management in the hotel industry has been analyzed through a case study, wherein Situation–Actor–Process and Learning –Action–Performance (SAP–LAP ), SAP–LAP linkages , Total Interpretive Structural Modelling (TISM ) and Flowing Stream Strategy (FSS) have been used to conduct the waste management case study in a hotel. In SAP framework, situation includes the present scenario of waste management practice followed in the hotel. Actors are the participants that affect the situation, and on the basis of SAP–LAP , analysis has been performed. TISM is used for identifying the driving and dependent factors in the hotel waste management . The final outcome of TISM model has been analyzed through FSS and SAP–LAP linkages framework. The outcome of chapter provides the roadmap of waste management scenario in the hotel, which explains the waste management strategies in term of FSS elements, i.e. raise, maintain and reduce.

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Authors and Affiliations

  1. Department of Management Studies, Indian Institute of Technology Delhi, Vishwakarma Bhawan, Shaheed Jeet Singh Marg, New Delhi, 110016, India

    Aarti Singh &  Sushil

Authors
  1. Aarti Singh
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  2. Sushil
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Correspondence to Aarti Singh .

Editor information

Editors and Affiliations

  1. University of Newcastle, Newcastle, New South Wales, Australia

    Julia Connell

  2. University of Technology Sydney, Sydney, New South Wales, Australia

    Renu Agarwal

  3. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India

    Sushil

  4. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India

    Sanjay Dhir

Appendix

Appendix

See Tables 20.6, 20.7 and 20.8.

Table 20.6 Reachability matrix
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Table 20.7 Transitive reachability matrix
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Table 20.8 Different waste management factors classified into different levels
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Singh, A., Sushil (2018). Flexible Waste Management Practices in Service Sector: A Case Study. In: Connell, J., Agarwal, R., Sushil, Dhir, S. (eds) Global Value Chains, Flexibility and Sustainability. Flexible Systems Management. Springer, Singapore. https://doi.org/10.1007/978-981-10-8929-9_20

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