Advertisement

Investigation of Success and Failure Factors in IT Project Management

  • Shamsudin Md Sarif
  • Saliza Ramly
  • Rozianiwati Yusof
  • Nor Azlina Aziz Fadzillah
  • Noor Yahya bin Sulaiman
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 739)

Abstract

In recent years, IT projects have proven to have a significant impact which improve the business process and interact with the public. Numerous IT projects have been developed and implemented currently in government and also private sector in order to become more competitive organisation in order to provide better services and achieve competitive advantages. The purpose of this study is to investigate success and failure factors that relates to people who are involved in the IT project implementation in the public sector especially in area of project manager performance, project team member capability, top management support, and user/clients involvement. Besides, all IT officers’ opinion, valuable past experience, issue and constructive idea also has been explored. This research uses both qualitative and quantitative method to obtain the data. In order to conduct the research, nine interviews were conducted with IT officers who are involved in IT project management. The research also collected data from distributing hardcopy questionnaires and through an online paid survey website “Survey Monkey”. The findings showed that various factors are related to the people and issue that had been identified, and finally all the significant factors have been successfully ranked and listed. The analysed data explained that the problem arise in the IT project management process which might be improved in future. The findings of the research show that all IT officers and staff realise about the success and failure factors highlighted therefore a significant action need to be taken by top management to improve the implementation of IT projects where project managers appointed must be fully aware of the factors. As a conclusion, IT projects have been an effective and efficient tool for the government to improve their business process as well as to provide better service to public.

Keywords

Project Management Information Technology Success Factor Management Support Top Management 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Hartman F, Ashrafi R.:“Failed Successes and Failures”, PMI Annual Seminar/ Symposium,Boston, PD, vol. 35, pp. 1-5 (1996).Google Scholar
  2. 2.
    Gunton, T.: “A Dictionary of Information Technology and Computer Science”, 2nd Edition, TJ Press, Cornwall (1993).Google Scholar
  3. 3.
    Keen, P.G.W.: “Every Manager’s Guide to Information Technology”: A Glossary of Key Terms and Concepts for Today’s Business Leader, 2nd ed., Harvard Business School Press, Boston, MA (1994).Google Scholar
  4. 4.
    Yang, Y.H.: “Software Quality Management and ISO 9000 Implementation”, Industrial Management & Data Systems, vol. 101, no. 7, pp. 329-38 (2001).Google Scholar
  5. 5.
    H. Joseph Wen, Jyh-Horng Michael Tarn (1998), Internet Security: A Case Study Of Firewall Selection. School of Management, New Jersey Institute of Technology, Newark, USA.Google Scholar
  6. 6.
    Legris, P. & Collerette, P.: “A Roadmap for IT Project Implementation: Integrating Stakeholders and Change Management Issues”. Project Management Journal, vol. 37, no. 5, pp. 64-74 (2006).Google Scholar
  7. 7.
    Standish Group International. Chaos. Technical Report (1995).Google Scholar
  8. 8.
    Standish Group, “Chaos Report 2009,” The Standish Group International, Inc. (2010).Google Scholar
  9. 9.
    MAMPU, Presentation of IT Project in Malaysia Public Sector, 2011.Google Scholar
  10. 10.
    Schneider, G, Lane, S, & Bruton, C.: “Monitoring Risk in Information”, vol. 13, no. 1, pp. 63-67 (2009).Google Scholar
  11. 11.
    De Marco T.: Looking for Lost Keys. Software Magazine, pp. 58-62, (1998).Google Scholar
  12. 12.
    Belassi W & Tukel OI,: “A New Framework for Determining Critical Success/Failure Factors in Projects”. International Journal Project Management, vol. 14, no.3, pp. 141151 (1996).Google Scholar
  13. 13.
    Carla D. Kendrick, PHD Thesis for Project Success Factors and Information Technology Project Success Keen (2009).Google Scholar
  14. 14.
    Standish Group, “Chaos Report 2004,” The Standish Group International, Inc., (2004).Google Scholar
  15. 15.
    Standish Group, “Chaos Report 2004,” The Standish Group International, Inc. (2004).Google Scholar
  16. 16.
    Arshad N.A., Mohamed A., Nor Z. M.: “Risk Management Practices in Malaysia’s Public Sector”, WSEAS Transaction on Business and Economics Journal, vol. 3, no. 7, pp. 534-554 (2006).Google Scholar

Copyright information

© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  • Shamsudin Md Sarif
    • 1
  • Saliza Ramly
    • 1
  • Rozianiwati Yusof
    • 1
  • Nor Azlina Aziz Fadzillah
    • 1
  • Noor Yahya bin Sulaiman
    • 1
  1. 1.Faculty of Computer and Mathematical SciencesUniversiti Teknologi MARA Cawangan Negeri SembilanSerembanMalaysia

Personalised recommendations