What Determines the Level of Satisfaction?
Conceptual frameworks that describe the concept of satisfaction on the timeline were analyze. Because the satisfaction can be considered as the same with the notion of utility in economics, we included the theory of Bentham and Kahneman for comparison. Based on the critical consideration, it shows that it is not easy to explain or predict the current satisfaction for the daily use of artifacts that have multi-dimensional attributes. Furthermore, the satisfaction related to the level of needs on the side of users and some other external factors that were unexpected at the beginning of use. Hence, the qualitative analysis thought to be important to clarify the satisfaction mechanism.
Keywordssatisfaction utility Experience Recollection Method (ERM)
Unable to display preview. Download preview PDF.
- 1.Kurosu, M.: Theory of User Engineering, CRC Press (2016).Google Scholar
- 2.Kurosu, M.: Usability, Quality in Use and the Model of Quality Characteristics, HCI International 2015 Proceedings (2015).Google Scholar
- 3.Kurosu, M.: Satisfaction as a Measure of Quality in Use for Kansei Experience, ISASE2015 Proceedings (2015).Google Scholar
- 4.Roto, V., Law, E. L-C., Vermeeren, A. and Hoonhout, J. eds. User Experience White Paper – Bringing Clarity to the Concept of User Experience. http://www.allaboutux.org/uxwhitepaper/ (2011).
- 5.ISO 9241-210:2010. Ergonomics of Human-System Interaction - Human-Centred Design for Interactive Systems (2010).Google Scholar
- 6.All About UX, http://www.allaboutux.org/all-methods
- 7.Kurosu, M. Theory of User Engineering, CRC Press (2016).Google Scholar
- 8.Lewin, K., Dembo, T., Festinger, L., and Sears, P.S., “Level of Aspiration” in Hunt, J.McV. (ed) “Personality and the Behavioral Disorder Vol.1” pp.333-378 (1944).Google Scholar
- 9.Helson, H. Adaptation Level Theory, Harper and Row (1964).Google Scholar
- 10.Bentham, J. An Introduction to the Principles of Morals and Legislation. Chapter IV value of a lot of pleasure or pain, how to be measured. IV. (1780).Google Scholar
- 11.Kahneman, D., Fredrickson, B.L., Schreiber, C.A., and Redelmeier, D.A. When More Pain is Preferred to Less: Adding a Better End, Psychological Science Research Report, 4(6), 401-405 (1993).Google Scholar