A Prototype for Grievance Redressal System

  • Shaligram PrajapatEmail author
  • Vaibhav Sabharwal
  • Varun Wadhwani
Conference paper
Part of the Lecture Notes in Networks and Systems book series (LNNS, volume 34)


A grievance is a discontent or dispute which could arise at any level in any organization. If the organization is an academic institution, then this issue becomes more sensitive and important. Students are the most vulnerable entities at educational institutions often fail to express and sometimes fail to seek proper support for the issues they face arising at numerous levels. Thus, on analyzing the prevailing state of redressed mechanisms of grievances at some of the prestigious colleges of Madhya Pradesh, it came as a revelation that none of them had a completely formulated grievance redressal mechanism to address the arising conflicts in the lives of the students. In wake of the above-mentioned problem as an implication, a prototype of grievance redressal has been worked out which could comply well with the solution provision for the arising conflicts for students. In this paper, we focus on the development and the execution of the above-mentioned prototype which could be incorporated to adhere to the grievance redressal for students. This paper puts deep insight into incorporating all those problem areas which were found on the basis of the analysis phase plus some additional necessary areas.


Grievance Redressal Prototype Grievance redressal system (GRS) 


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Copyright information

© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  • Shaligram Prajapat
    • 1
    Email author
  • Vaibhav Sabharwal
    • 1
  • Varun Wadhwani
    • 1
  1. 1.International Institute of Professional Studies, Devi Ahilya UniversityIndoreIndia

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