Skip to main content
SpringerLink
Log in

Benefit to an Organization: Intrinsic Skills and (Or?) Psycho-social Factors

  • Chapter
  • First Online:
Employees' Emotional Intelligence, Motivation & Productivity, and Organizational Excellence

  • 2714 Accesses

Abstract

The present chapter delves deep to identify whether emotional intelligence competences of employees in certain areas across age, gender, income, education and occupation structure indeed translate into superior on-the-job performances in a country like India. An affirmative answer would emphasize the need for an organization to look for such skills in potential employees and the inevitability to nurture such skill in existing employees. The chapter proceeds further to explore whether hiring people on the basis of such non-cognitive skills would help an organization avoid the problem of moral hazards where hidden actions on part of the employees, who are otherwise skilled, might adversely affect the organization’s valuation of the transactions in which they would be involved.

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around”—Leo Buscaglia

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 59.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Aksu, A., & Aktas, A. (2005). Job satisfaction of managers in tourism: Cases in the Antalya Region of Turkey. Managerial Auditing Journal, 20(5), 479–488.

    Article  Google Scholar 

  • Amabile, T. (1988). The intrinsic motivation principle of creativity. In B. Staw & L. L. Cummings (Eds.), Research in organizational behaviour (Vol. 10, pp. 123–167). Greenwich, CT: JAI Press.

    Google Scholar 

  • Bachman, W. (1988). Nice guys finish first: A SYMLOG analysis of U.S. Naval commands. In R. B. Polley, et al. (Eds.), The SYMLOG practitioner: Applications of small group research. New York, NY: Praeger.

    Google Scholar 

  • Barrick, M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta analysis. Personnel Psychology, 44(1), 1–26.

    Article  Google Scholar 

  • Barrick, M. R., Mount, M. K., & Strauss, J. P. (1993). Conscientiousness and performance of sales representatives: Test of the mediating effects of goal setting. Journal of Applied Psychology, 78(5), 715–722.

    Article  Google Scholar 

  • Barsade, S. G., & Gibson, D. E. (1998). Group emotion: A view from top to bottom. In D. H. Gruenfeld, B. Mannix, & M. Neale (Eds.), Research on managing groups and teams: Composition (Vol. 1, pp. 81–102). Greenwich, CT: JAI Press.

    Google Scholar 

  • Bayazit, M., & Mannix, E. A. (2003). Should I stay or should I go? Predicting team members’ intent to remain in the team. Small Group Research, 34(3), 290–321.

    Article  Google Scholar 

  • Behling, O. (1998). Employee selection: Will intelligence and conscientiousness do the job? Academy of Management Executive, 12(1), 77–86.

    Google Scholar 

  • Boyatzis, R. (1982). The competent manager: A model for effective performance. New York: Wiley.

    Google Scholar 

  • Boyatzis, R., & Burrus, J. A. (1995). The heart of human resource development: Counselling competencies (Unpublished manuscript).

    Google Scholar 

  • Boyatzis, R., Goleman, D., & Rhee, K. (2000). Clustering competence in emotional intelligence: Insights from the emotional competence inventory (ECI). In R. Bar-On & J. D. A. Parker (Eds.), Handbook of emotional intelligence (pp. 343–362). San Francisco: Jossey-Bass.

    Google Scholar 

  • Bratton, J., & Gold, J. (2007). Human resource management: Theory and practice (4th ed.). Basingstoke: Palgrave Macmillan.

    Google Scholar 

  • Clarke, A., & Chen, W. (2007). International hospitality management: Concepts and cases. New York: Taylor and Francis.

    Google Scholar 

  • Crant, J. M. (1995). The proactive personality scale and objective job performance among real estate agents. Journal of Applied Psychology, 80(4), 532–537.

    Article  Google Scholar 

  • Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611–628.

    Article  Google Scholar 

  • Dudley, N. M., Orvis, K. A., Lebiecki, J. E., & Cortina, J. M. (2006). A Meta-analytic investigation of conscientiousness in the prediction of job performance: Examining the intercorrelations and the incremental validity of narrow traits. Journal of Applied Psychology, 91(1), 40–57.

    Article  Google Scholar 

  • Feinstein, A. H., & Vondrasek, D. (2001). A study of relationships between job satisfaction and organizational commitment among restaurant employees. Journal of Hospitality, Tourism, and Leisure Science, 1(4), 1–20.

    Google Scholar 

  • Freund, A., & Carmeli, A. (2003). An empirical assessment: Reconstruct model for five universal forms of work commitment. Journal of Managerial Psychology, 18(7), 708–725.

    Article  Google Scholar 

  • Friedman, H. S., & DiMatteo, M. R. (Eds.). (1982). Interpersonal issues in health care. New York: Academic Press.

    Google Scholar 

  • Gaertner, S. (1999). Structural determinants of job satisfaction and organizational commitment in turnover models. Human Resource Management Review, 9(4), 479–493.

    Article  Google Scholar 

  • Ganesan, S. (1993). Negotiation strategies and the nature of channel relationship. Journal of Marketing Research, 30, 183–203.

    Article  Google Scholar 

  • George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behaviour, sales performance, and turnover: A group level analysis in a service context. Journal of Applied Psychology, 75, 698–709.

    Article  Google Scholar 

  • Goleman, D. (1998a). Working with emotional intelligence. New York: Bantam Books.

    Google Scholar 

  • Goleman, D. (1998b). What makes a leader? Harvard Business Review, 76, 93–102.

    Google Scholar 

  • Goleman, D. (2000). Leadership that gets results. Harvard Business Review, 78(March–April), 82–83.

    Google Scholar 

  • Holahan, C. K., & Sears, R. R. (1995). The gifted group in later maturity. Stanford: Stanford University Press.

    Google Scholar 

  • House, R. J., Rousseau, D. M., & Thomas-Hunt, M. (1995). The meso paradigm: A framework for the integration of micro and macro organizational behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 17, pp. 71–114). Greenwich, CT: JAI Press.

    Google Scholar 

  • Jernigan, I. E., Beggs, J. M., & Kohut, G. F. (2002). Dimensions of work satisfaction as predictors of commitment type. Journal of Managerial Psychology, 17(7), 564–579.

    Article  Google Scholar 

  • Jones, G. R., & George, J. M. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, 23(3), 531–546.

    Google Scholar 

  • Kaplan, R. E. (1991). Beyond ambition: How driven managers can lead better and live better. San Francisco: Jossey-Bass.

    Google Scholar 

  • Kee, H. W., & Knox, R. E. (1970). Conceptual and methodological considerations in the study of trust and suspicion. Journal of Conflict Resolution, 14(3), 357–366.

    Article  Google Scholar 

  • Kelley, R. (1998). How to be star at work. New York: Times Books.

    Google Scholar 

  • Lashley, C., & Lee-Ross, D. (2003). Organization behavior for leisure services. Oxford: Elsevier/Butterworth-Heinemann.

    Google Scholar 

  • Lees, A., & Barnard, D. (1999). Highly effective headteachers: An analysis of a sample of diagnostic data from the Leadership Programme for Serving Headteachers. Report prepared for Hay/McBer.

    Google Scholar 

  • Lowry, D. S., Simon, A., & Kimberley, N. (2002). Toward improved employment relations practices of casual employees in the New South Wales registered clubs industry. Human Resource Development Quarterly, 13(1), 53–70.

    Article  Google Scholar 

  • Lusch, R. F., & Serpkenci, R. (1990). Personal differences, job tensions, job outcome and store performance: A study of retail managers. Journal of Marketing, 54(January), 85–101.

    Article  Google Scholar 

  • Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. J. Sluyter (Eds.), Emotional Development and emotional intelligence: Educational implications (pp. 3–31). New York: Basic Books.

    Google Scholar 

  • McBane, D. (1995). Empathy and the salesperson: A multidimensional perspective. Psychology and Marketing, 12(4), 349–370.

    Article  Google Scholar 

  • McClelland, D. C. (1961). The achieving society. Princeton: Van Nostrand, Reinholdt.

    Book  Google Scholar 

  • McClelland, D. C. (1998). Identifying competencies with behavioural-event interviews. Psychological Science, 9(5), 331–340.

    Article  Google Scholar 

  • McClurg, L. N. (1999). Organizational commitment in the temporary-help service industry. Journal of Applied Management Studies, 8(1), 5–26.

    Google Scholar 

  • Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.

    Article  Google Scholar 

  • Mount, M. K., & Barrick, M. R. (1998). Five reasons why the “Big Five” article has been frequently cited. Personnel Psychology, 51, 849–857.

    Article  Google Scholar 

  • Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247.

    Article  Google Scholar 

  • Ones, D. Z., & Viswesvaran, C. (1996). Bandwidth–fidelity dilemma in personality measurement for personnel selection. Journal of Organizational Behavior, 17(6), 609–626.

    Article  Google Scholar 

  • Pilling, B. K., & Eroglu, S. (1994). An empirical examination of the impact of salesperson empathy and professionalism and salability on retail buyers’ evaluations. Journal of Personal Selling and Sales Management, 14(1), 55–58.

    Google Scholar 

  • Rahim, M. A., & Psenicka, C. (1996). Bases of leader power, workgroup commitment, and conflict: A structural equations model. In M. A. Rahim, R. T. Golembiewski, & C. C. Lundberg (Eds.), Current topics in management (Vol. 1, pp. 31–47). Greenwich, CT: JAI Press.

    Google Scholar 

  • Rosier, R. H. (Ed.). (1996). The competency model handbook (Vol. 3). Boston: Linkage.

    Google Scholar 

  • Ross, W., & LaCroix, J. (1996). Multiple meanings of trust in negotiation theory and research: A literature review and integrative model. International Journal of Conflict Management, 7(4), 314–360.

    Article  Google Scholar 

  • Saks, A. M. (1995). Longitudinal field investigation of the moderating and mediating effects of self-efficacy on the relationship between training and newcomer adjustment. Journal of Applied Psychology, 80(2), 211–225.

    Article  Google Scholar 

  • Salgado, J. F. (1997). The five-factor model of personality and job performance in the European community. Journal of Applied Psychology, 82(1), 30–43.

    Article  Google Scholar 

  • Salovey, P., Mayer, J. D., Goldman, S., Turvey, C., & Palfai, T. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood scale. In J. W. Pennebaker (Ed.), Emotion, disclosure, and health (pp. 125–154). Washington, DC: American Psychological Association.

    Chapter  Google Scholar 

  • Schulman, P. (1995). Explanatory style and achievement in school and work. In G. Buchanan & M. Seligman (Eds.), Explanatory style (pp. 159–171). Hillsdale, NJ: Lawrence Erlbaum.

    Google Scholar 

  • Schwepker, C. H. (2001). Ethical climate’s relationship to job satisfaction, organizational commitment, and turnover intention in the sales force. Journal of Business Research, 54(2001), 39–52.

    Article  Google Scholar 

  • Spencer, L., & Spencer, S. (1993). Competence at work. New York: John Wiley.

    Google Scholar 

  • Steele, C. M. (1997). A threat in the air: How stereotypes shape intellectual identity and performance. American Psychologist, 52(6), 613–629.

    Article  Google Scholar 

  • Sweeny, P. (1999, February 14). Teaching new hires to feel at home. New York Times.

    Google Scholar 

  • Totterdell, P., Kellett, S., Teuchmann, K., & Briner, R. R. (1998). Evidence of mood linkage in work groups. Journal of Personality and Social Psychology, 74(6), 1504–1515.

    Article  Google Scholar 

  • Williams, D. (1994). Leadership for the 21st century: Life insurance leadership study. Boston: HayGroup.

    Google Scholar 

  • Williams, M. (2001). In whom we trust: Group membership as an affective context for trust development. Academy of Management Review, 26(3), 377–396.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Economics, Presidency University, Kolkata, West Bengal, India

    Gagari Chakrabarti

  2. Cardio-vascular, Geriatric, Internal and Critical Care Medicine; Diabetology and Thyroidology, Mental Health-Stress and Institutional Management, Kolkata, West Bengal, India

    Tapas Chatterjea

Authors
  1. Gagari Chakrabarti
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Tapas Chatterjea
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Gagari Chakrabarti .

Rights and permissions

Reprints and permissions

Copyright information

© 2018 The Author(s)

About this chapter

Cite this chapter

Chakrabarti, G., Chatterjea, T. (2018). Benefit to an Organization: Intrinsic Skills and (Or?) Psycho-social Factors. In: Employees' Emotional Intelligence, Motivation & Productivity, and Organizational Excellence . Palgrave Macmillan, Singapore. https://doi.org/10.1007/978-981-10-5759-5_4

Download citation

Publish with us

Policies and ethics

Search

Navigation