Findings and Discussion
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This chapter elaborates the findings from the data analyses results that were described in Chaps. 10, 11 and 12. Firstly, findings from surveys and case studies are explained and this is followed by discussion on BCM implementation guidelines development. These aspects are grouped into the findings and discussion section for RQ1. Secondly, findings from the BCM-KBDSS development and validation are addressed, where these aspects are part of the findings and discussion section for RQ2. The summary section diagrammatically illustrates all the findings that relate to the research questions (RQ1 and RQ2). This diagrammatic illustration updates the study’s conceptual framework.