Quality Measurement: Tools and Techniques

  • Charu JainEmail author
  • Narayan Prasad


Qualitative and quantitative research methods were adopted as complementary strategies for this study. While quantitative methods involved interviews through survey instruments, qualitative approach included key informers and observations attained thereof. Evaluation was carried out using both primary and secondary data sources. The description of various indicators used in the study, ways to measure them, econometric models applied, and the methodology used for the development of indexes has been also elaborated in this chapter. The limitations of the study have been mentioned in the last section of this chapter.


Qualitative research Quantitative research Logistics regression Factor analysis Principal component analysis 


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© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  1. 1.National Council of Applied Economic ResearchNew DelhiIndia
  2. 2.School of Social SciencesIndira Gandhi National Open University (IGNOU)New DelhiIndia

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