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Agile Information Business pp 177–216Cite as

Organizational Service Management as an Umbrella for Information Business

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Part of the book series: Flexible Systems Management ((FLEXSYS))

Abstract

In this chapter we intend to address different aspects of service management and business in relation to service science. With the shift from goods to service(s), and from manufacturing to service economy, a need for the new discipline called service science has arisen. The growth of service sector and its relevance for businesses, as we now live in service-based economy, has resulted in the need for many organizations to adjust their everyday operations to enable them to respond more quickly to changing market conditions, and to be more efficient and effective in the application of services. Thus, the main aim of our work is to perform recherché, examination, and systematization of different aspects of service management and business in relation to the service science. A partial goal is to provide the reader with an overview of the need for the discipline called service science to emerge. Another partial goal is to analyze the importance for businesses to create service innovations. And also an objective is to analyze the need for properly educated professionals and tools to apply the principles of service science. While writing this work we combine the study of literature, mostly scientific literature, with our own analytical proposal, and recommendation capabilities.

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Author information

Authors and Affiliations

  1. Faculty of Management, Comenius University in Bratislava, Bratislava, Slovakia

    Jana Hanudelova & Lenka Prochazkova

Authors
  1. Jana Hanudelova
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  2. Lenka Prochazkova
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Corresponding author

Correspondence to Jana Hanudelova .

Editor information

Editors and Affiliations

  1. School of Business Economics and Statistics, University of Vienna, Vienna, Austria

    Natalia Kryvinska

  2. Department of Information Systems, Comenius University in Bratislava, Bratislava, Slovakia

    Michal Gregus

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Hanudelova, J., Prochazkova, L. (2018). Organizational Service Management as an Umbrella for Information Business. In: Kryvinska, N., Gregus, M. (eds) Agile Information Business. Flexible Systems Management. Springer, Singapore. https://doi.org/10.1007/978-981-10-3358-2_6

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