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Facilities Management and Singapore’s Healthcare System

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Service Quality for Facilities Management in Hospitals

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Abstract

FM discipline’s definition and development history, as well as its service coverage, especially in the healthcare domain are reviewed in this chapter. The healthcare system in Singapore is also introduced here. The literature review identifies eight aspects that are critical to successful hospital FM. However, those aspects are general in nature; it may shed light on how to improve FM service quality by combining them with other service quality tools.

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Authors and Affiliations

  1. Department of Building, National University of Singapore, Singapore, Singapore

    Low Sui Pheng & Zhu Rui

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  1. Low Sui Pheng
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  2. Zhu Rui
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Sui Pheng, L., Rui, Z. (2016). Facilities Management and Singapore’s Healthcare System. In: Service Quality for Facilities Management in Hospitals. Springer, Singapore. https://doi.org/10.1007/978-981-10-0956-3_2

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  • DOI: https://doi.org/10.1007/978-981-10-0956-3_2

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-10-0955-6

  • Online ISBN: 978-981-10-0956-3

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