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Introduction

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Service Quality for Facilities Management in Hospitals

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Abstract

This study’s research background, research problems, and objectives, as well as research hypothesis and significance are introduced in this chapter. Fundamentally, this study aims to evaluate the FM service quality in Singapore’s hospitals from the patient’s perspective and to provide effective ways to improve FM to achieve patient satisfaction. The structure of the book is also presented here.

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Notes

  1. 1.

    The term “facility management” is used instead of “facilities management” in some literature. The research team of this study considers this difference largely a matter of individual preference.

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Authors and Affiliations

  1. Department of Building, National University of Singapore, Singapore, Singapore

    Low Sui Pheng & Zhu Rui

Authors
  1. Low Sui Pheng
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  2. Zhu Rui
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© 2016 Springer Science+Business Media Singapore

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Sui Pheng, L., Rui, Z. (2016). Introduction. In: Service Quality for Facilities Management in Hospitals. Springer, Singapore. https://doi.org/10.1007/978-981-10-0956-3_1

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  • DOI: https://doi.org/10.1007/978-981-10-0956-3_1

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-10-0955-6

  • Online ISBN: 978-981-10-0956-3

  • eBook Packages: EngineeringEngineering (R0)

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