Abstract
The increasing seriousness of environmental problems is forcing manufacturing companies to make their businesses sustainable. For improving environmentally friendliness of their business, therefore, manufacturing companies pay attention to product-service system (PSS), because it can increase the effectiveness of life cycle options, which are means of reducing the environmental load. We propose a design method for environmentally benign PSS business, in which the provider offers products through a combination of services, delivery modes, and life cycle options. Such business can meet the different customer needs while enabling the implementation of delivery modes and life cycle options requiring a group of customers. The method is verified via application to managed document services.
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Dairokuno, Y., Matsumura, J., Takata, S. (2017). A Method of Selecting Customer-Oriented Service and Delivery Modes in Designing Environmentally Benign Product Service Systems. In: Matsumoto, M., Masui, K., Fukushige, S., Kondoh, S. (eds) Sustainability Through Innovation in Product Life Cycle Design. EcoProduction. Springer, Singapore. https://doi.org/10.1007/978-981-10-0471-1_17
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DOI: https://doi.org/10.1007/978-981-10-0471-1_17
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