Co-Design Meetings to Enable Stakeholder-Supported Design Moves
  • Sune Gudiksen
  • Søren Bolvig Poulsen
  • Mads Kunø
  • Søren Iversen
  • Joakim Glerup
  • Klaus Greve True
  • Emilie Holst
  • Nanna Schmidt
  • Helle Tetzschner
  • Klaus Gregersen
Part of the Creative Education Book Series book series (CREA)


Over the years, we have experimented with several course set-ups in which master students collaborate with companies on a specific service design problem or opportunity. This has resulted in – at least at the outset and based on feedback – inspiring service design concepts that the company decision makers could bring into the organisation.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Archer, B. (1995). The nature of research. Co-Design Journal, 2(11), 6–13.Google Scholar
  2. Argyris, C., Putnam, R., & Smith, D. M. (1985). Action science. San Francisco, CA: Jossey-Bass.Google Scholar
  3. Argyris, C. (2010). Organizational traps: Leadership, culture, organizational design. OUP Oxford.CrossRefGoogle Scholar
  4. Brandt, E. (2006). Designing exploratory design games a framework for participation in participatory design? Proceedings Participatory Design Conference, 57–66.Google Scholar
  5. Brinkmann, S., & Tanggaard, L. (Eds.). (2010). Kvalitative metoder og tilgange: En grundbog. Hans Reitzels Forlag.Google Scholar
  6. Brown, T. (2008). Design thinking. Harvard Business Review, 86(6), 84.Google Scholar
  7. Brown, T. (2009). Change by design. HarperBusiness.Google Scholar
  8. Brown, T., & Martin, R. (2015). Design for action. Harvard Business Review, September, 55–64.Google Scholar
  9. Buur, J., & Matthews, B. (2008). Participatory innovation. International Journal of Innovation Management, 12(3), 255–273.CrossRefGoogle Scholar
  10. Buxton, B. (2007). Sketching user experiences: Getting the design right and the right design. Morgan Kaufmann.Google Scholar
  11. Bødker, S. (2000). Scenarios in user-centred design—setting the stage for reflection and action. Interacting with computers, 13(1), 61–75.CrossRefGoogle Scholar
  12. De Bono, E. (1989). Six thinking hats. London: Penguin.Google Scholar
  13. Dorst, K. (2015). Frame innovation. MIT Press.Google Scholar
  14. Ehn, P. (1993). Scandinavian design: On participation and skill. Participatory design: Principles and practices, 41–77.Google Scholar
  15. Flyvbjerg, B. (2006). Five misunderstandings about case-study research. Qualitative inquiry, 12(2), 219–245.CrossRefGoogle Scholar
  16. Frayling, C. (1993). Research in art and design. London: Royal College of Art.Google Scholar
  17. Gioia, D. A., & Chittipeddi, K. (1991). Sensemaking and sensegiving in strategic change initiation. Strategic management journal, 12(6), 433–448.CrossRefGoogle Scholar
  18. Greenbaum, J., & Loi, D. (2012). Participation, the camel and the elephant of design: an introduction. CoDesign, 8 (2–3), 81–85.CrossRefGoogle Scholar
  19. Gudiksen, S. (2014). Game feedback techniques: Eliciting big surprises in business model design. Design research society proceedings.Google Scholar
  20. Gudiksen, S. (2015). Co-designing business models: Engaging emergence through design games (Ph.D Dissertation). Aalborg University.Google Scholar
  21. Gudiksen, S. (2015). Designerly influence on politics and the press: Changing a deadlocked relationship. Nordes, 1(6).Google Scholar
  22. Gudiksen, S., Poulsen, S. B., & Buur, J. (2014). Making business models. CoDesign, 10(1), 15–30.CrossRefGoogle Scholar
  23. Houde, S., & Hill, C. (1997). What do prototypes prototype? In M. Helander & T. K. Landauer (Eds.), Handbook of human-computer interaction (2nd ed.). Amsterdam, the Netherlands: Elsevier Science.Google Scholar
  24. (2015). The field guide to human-centered design.Google Scholar
  25. Junginger, S., & Sangiorgi, D. (2009. Service design and organizational change: Bridging the gap between rigour and relevance. In Proceedings of the 3rd IASDR Conference on Design Research (pp. 4339–4348). Seoul, South Korea: Korean Society of Design Science.Google Scholar
  26. Kelley, T., & Littman, J. (2006). The ten faces of innovation: IDEO’s strategies for defeating the devil’s advocate and driving creativity throughout your organization. Crown Business.Google Scholar
  27. Kelley, T., & Kelley, D. (2013). Creative confidence: Unleashing the creative potential within us all. Crown Business.Google Scholar
  28. Kim, A. J. (2000). Community building on the web. San Francisco, CA: Peachpit Press.Google Scholar
  29. Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development (1). Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
  30. Koskinen, I., Zimmerman, J., Binder, T., Redström, J., & Wensveen, S. (2011). Constructive Design Research-1.Google Scholar
  31. Muller, M. J. (2003). Participatory design: The third space in HCI. Human-computer interaction: Development process, 4235, 165–185.Google Scholar
  32. Osterwalder, A., & Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers (2nd ed.). UK: John Wiley & Sons, Inc.Google Scholar
  33. Pestoff, V. (2012). Co-production and third sector social services in Europe. New public governance, the third sector and co-production, 13–34.Google Scholar
  34. Polanyi, M. (1966). The tacit dimension. Routledge.Google Scholar
  35. Prahalad, C. K., & Ramaswamy, V. (2004a). Co-creating unique value with customers. Strategy & Leadership, 32(3), 4–9.CrossRefGoogle Scholar
  36. Rebernik, M., & Bradač, B. (2008). Idea evaluation methods and techniques. Institute for Entrepreneurship and Small Business Management. Slovenia: University of Maribor.Google Scholar
  37. Rogers, Y., Sharp, H., & Preece, J. (2011). Interaction design: Beyond human-computer interaction.Google Scholar
  38. Roos, J., & Roos, M. (2006). Thinking from within: A hands-on strategy practice. Palgrave Macmillan.Google Scholar
  39. Rosted, J. (2005). Brugerdreven innovation: Økonomi- og erhvervsministeriets enhed for erhvervsøkonomisk forskning og analyse.Google Scholar
  40. Ritzer, G., & Jurgenson, N. (2010). Production, consumption, prosumption the nature of capitalism in the age of the digital ‘prosumer’. Journal of Consumer Culture, 10(1), 13–36.CrossRefGoogle Scholar
  41. Rousseau, D. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Sage Publications.Google Scholar
  42. Sanders, E. B. N., & Stappers, P. J. (2014). Probes, toolkits and prototypes: Three approaches to making in codesigning. CoDesign, 10(1), 5–14.CrossRefGoogle Scholar
  43. Schön, D. A. (1983). The reflective practitioner: How professionals think in action (Vol. 5126). Basic books.Google Scholar
  44. Schön, D. A. (1987). Educating the reflective practitioner. San Francisco, CA: Jossey-Bass.Google Scholar
  45. Simon, H. A. (1976). The business school: A problem in organizational design. In H. A. Simon (Ed.), Administrative behavior: A study of decision-making processes in administrative organization (pp. 335–356). New York, NY: Free Press.Google Scholar
  46. Spool, J. M. (2004). The KJ-technique: A group process for establishing priorities. User interface engineering Newsletter.Google Scholar
  47. Stokes, P. D. (2005). Creativity from constraints: The psychology of breakthrough. Springer Publishing Company.Google Scholar
  48. Toffler, A. (1980). The third wave. New York, NY: Bantam.Google Scholar
  49. Toffler, A. (1984). Future shock. New York, NY: Bantam.Google Scholar
  50. Verganti, R., & Öberg, Å. (2013). Interpreting and envisioning—A hermeneutic framework to look at radical innovation of meanings. Industrial marketing management, 42(1), 86–95.CrossRefGoogle Scholar

Copyright information

© Sense Publishers 2017

Authors and Affiliations

  • Sune Gudiksen
    • 1
  • Søren Bolvig Poulsen
    • 2
  • Mads Kunø
    • 3
  • Søren Iversen
    • 4
  • Joakim Glerup
    • 5
  • Klaus Greve True
    • 6
  • Emilie Holst
    • 7
  • Nanna Schmidt
    • 8
  • Helle Tetzschner
    • 9
  • Klaus Gregersen
    • 10
  1. 1.Department of Communication & PsychologyAalborg UniversityDenmark
  2. 2.Department of Communication & PsychologyAalborg UniversityDenmark
  3. 3.Department of Communication & PsychologyAalborg UniversityDenmark
  4. 4.Department of Communication & PsychologyAalborg UniversityDenmark
  5. 5.Department of Communication & PsychologyAalborg UniversityDenmark
  6. 6.Department of Communication & PsychologyAalborg UniversityDenmark
  7. 7.Department of Communication & PsychologyAalborg UniversityDenmark
  8. 8.Department of Communication & PsychologyAalborg UniversityDenmark
  9. 9.Department of Communication & PsychologyAalborg UniversityDenmark
  10. 10.Department of Communication & PsychologyAalborg UniversityDenmark

Personalised recommendations