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Crew Resource Management as Shield and Spear for Safety and Security

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Book cover NL ARMS Netherlands Annual Review of Military Studies 2016

Part of the book series: NL ARMS ((NLARMS))

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Abstract

Crew Resource Management (CRM) is a vision and method to work safer by fostering social and communication competences like leadership, adaptability, and situational awareness of team members. By applying these non-technical skills professionally teams work more effective and are more robust as well. CRM then turns out to be an essential tool for save team work especially where the security of others is at stake. Some years ago CRM was introduced in a crisis service department of the Safety Region Noord-Holland-Noord. CRM trainings grew to integrated team exercises (i.e., technical and non-technical skills) and because of the propagated effects this ended in multidisciplinary team exercises. The Safety region is now working on embedding the CRM skills in relevant aspects, such as human resource management, education, training, and exercises, in an integrated and learning way.

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Notes

  1. 1.

    Jünger et al. 2007; Hoegl et al. 2004; Salas and Fiore 2004, p. 3.

  2. 2.

    Flin 1995; Institute of Nuclear Power Operations 1993; Bijlsma 2015.

  3. 3.

    FAA 1989, p. 2.

  4. 4.

    Kohn et al. 2000.

  5. 5.

    O’Connor et al. 2008.

  6. 6.

    Powelll and Hill 2006; Jankouskas 2010; Haerkens et al. 2015.

  7. 7.

    Marquardt et al. 2010.

  8. 8.

    Jansen 2015, p. 45.

  9. 9.

    MilNoTechS 2012.

  10. 10.

    Eisenhardt and Zbaracki 1992; Simon 1997; Klein 1998.

  11. 11.

    Janis 1972.

  12. 12.

    Salas et al. 2001, p. 76.

  13. 13.

    Leary 1957.

  14. 14.

    Tuckman and Jensen 1977.

  15. 15.

    Pulakos et al. 2002.

  16. 16.

    Freeman and Burns 2010.

  17. 17.

    Rosen et al. 2011.

  18. 18.

    Kahneman 2011.

  19. 19.

    Endsley 1995.

  20. 20.

    Van der Haar 2014.

  21. 21.

    Veiligheidsregio NHN 2014a.

  22. 22.

    Veiligheidsregio NHN 2015b.

  23. 23.

    Van Veldhuisen et al. 2013.

  24. 24.

    Veiligheidsregio NHN 2015a.

  25. 25.

    Veiligheidsregio NHN 2014b.

  26. 26.

    Veiligheidsregio NHN 2014b.

  27. 27.

    Veiligheidsregio NHN 2012.

  28. 28.

    Netwerkcentrum 2015.

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Authors and Affiliations

  1. Military Management and Organization Studies at the Faculty of Military Sciences of the Netherlands Defence Academy, Netherlands Defence Academy, Breda, The Netherlands

    Tom Bijlsma

  2. GHOR at Safety Region Noord-Holland Noord, Alkmaar, The Netherlands

    Carla Broers

Authors
  1. Tom Bijlsma
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  2. Carla Broers
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Correspondence to Tom Bijlsma .

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Editors and Affiliations

  1. Faculty of Military Sciences, Netherlands Defence Academy Faculty of Military Sciences, Breda, The Netherlands

    Robert Beeres

  2. Faculty of Military Sciences, Netherlands Defence Academy Faculty of Military Sciences, Breda, The Netherlands

    Gwendolyn Bakx

  3. Faculty of Military Sciences, Netherlands Defence Academy Faculty of Military Sciences, Breda, The Netherlands

    Erik de Waard

  4. Faculty of Military Sciences, Netherlands Defence Academy Faculty of Military Sciences, Breda, The Netherlands

    Sebastiaan Rietjens

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© 2016 T.M.C. Asser press and the authors

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Bijlsma, T., Broers, C. (2016). Crew Resource Management as Shield and Spear for Safety and Security. In: Beeres, R., Bakx, G., de Waard, E., Rietjens, S. (eds) NL ARMS Netherlands Annual Review of Military Studies 2016. NL ARMS. T.M.C. Asser Press, The Hague. https://doi.org/10.1007/978-94-6265-135-7_14

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  • DOI: https://doi.org/10.1007/978-94-6265-135-7_14

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  • Publisher Name: T.M.C. Asser Press, The Hague

  • Print ISBN: 978-94-6265-134-0

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