Skip to main content
SpringerLink
Log in

Negotiating Healthcare Relationships through Communication

  • Chapter
Health Practice Relationships

Part of the book series: Practice, Education, Work and Society ((PEWS))

Abstract

Healthcare relationships are complex and multidimensional. Managing and negotiating such complexity and diversity presents challenges for all concerned. Meanwhile, positive health outcomes are contingent on the successful management of diverse healthcare relationships. In this chapter we draw on a social-ecological model of health promotion to scaffold the complexity of relationships within the healthcare context and then focus on communication as a critical way to link dimensions of those healthcare relationships at system and individual levels.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 49.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Ackerson, L. K., & Viswanath, K. (2009). The social context of interpersonal communication and health. Journal of Health Communication: International Perspectives, 14(S1), 5-17.

    Article  Google Scholar 

  • Ajjawi, R., & Rees, C. (2012). Theories of communication. In J. Higgs, R. Ajjawi, L. McAllister, F. Trede & S. Loftus (Eds.), Communicating in the health sciences (3rd ed., pp. 15-23). Melbourne: Oxford University Press.

    Google Scholar 

  • Australian Commission on Safety and Quality in Health Care. (2011). OSSIE guide to clinical handover improvement. Retrieved from http://wwwsafetyandquality.gov.au

  • Bronfenbrenner, U. (2005). Making human beings human: Bioecological perspectives on human development. Thousand Oaks: Sage Publications.

    Google Scholar 

  • Body, R., & McAllister, L. (2009). Ethics in speech and language therapy. Chichester, UK: Wiley & Sons.

    Google Scholar 

  • Croker, A. (2011). Collaboration in rehabilitation teams (Unpublished PhD thesis). Charles Sturt University, Sydney, Australia.

    Google Scholar 

  • Croker, A., & Coyle, J. (2012). Communicating in teams. In J. Higgs, R. Ajjawi, L. McAllister, F. Trede & S. Loftus (Eds.), Communicating in the health sciences (3rd ed., pp. 280-289). Melbourne: Oxford University Press.

    Google Scholar 

  • Duggan, A. (2006). Understanding interpersonal communication processes across health contexts: Advances in the last decade and challenges for the next decade. Journal of Health Communication: International Perspectives, 11(1), 93-108.

    Article  Google Scholar 

  • Dymek, C., Johnson, M., Jr., McGinnis, P., Buckley, D., Fagnan, L., Mardon, R., Hassell, S., & Carpenter, D. (2013). Clinical-community relationships measures atlas. AHRQ Publication No. 13-0041-EF. Rockville, MD: Agency for Healthcare Research and Quality.

    Google Scholar 

  • Epstein, S. (2005). Making interdisciplinary collaboration work. In S. Derry, C. Shunn & M. Gernsbacher (Eds.), Interdisciplinary collaboration: An emerging cognitive science (pp. 245-263). Mahwah, NJ: Erlbaum.

    Google Scholar 

  • Higgs, J., McAllister, L., & Sefton, A. (2012). Communication in the health sciences. In J. Higgs, R. Ajjawi, L. McAllister, F. Trede & S. Loftus (Eds.), Communicating in the health sciences (3rd ed., pp. 4-14). Melbourne: Oxford University Press.

    Google Scholar 

  • Hutchings, S., Hall, J., & Loveday, B. (2003). Teamwork: A guide to successful collaboration in health and social care. Oxford, UK: Speechmark.

    Google Scholar 

  • McLeroy, K. R., Bibeau, D., Steckler, A., & Glanz, K. (1988). An ecological perspective on health promotion programs. Health Education Quarterly, 15, 351-378.

    Article  Google Scholar 

  • O’Toole, G. (2012). Communication: Core interpersonal skills for health professionals (2nd ed.). Sydney: Elsevier.

    Google Scholar 

  • Portsmouth, L., Coyle, J., & Trede, F. (2012). Working as a member of a health team. In J. Higgs, R. Ajjawi, L. McAllister, F. Trede & S. Loftus (Eds.), Communicating in the health sciences (3rd ed., pp. 271-279). Melbourne: Oxford University Press.

    Google Scholar 

  • Reeves, S., Lewin, S., Espin, S., & Zwarenstein, M. (2010). Interprofessional teamwork for health & social care. West Sussex, UK: Wiley-Blackwell.

    Book  Google Scholar 

  • Schiavo, R. (2007). Health communication: From theory to practice. San Francisco: Jossey-Bass.

    Google Scholar 

  • Trede F., & Haynes, A. (2008). Developing person-centred relationships with clients and families. In J. Higgs, M. Smith, G. Webb, M. Skinner & A. Croker (Eds.), Contexts of physiotherapy practice (pp. 247-259). Sydney: Elsevier.

    Google Scholar 

  • Trede, F., & Smith, M. (2012). Being assertive in teams and workplaces. In J. Higgs, R. Ajjawi, L. McAllister, F. Trede & S. Loftus (Eds.), Communicating in the health sciences (3rd ed., pp. 290-298). Melbourne: Oxford University Press.

    Google Scholar 

  • VanLeeuwen, J., Waltner-Toews, D., Abernathy, T., & Smit, B. (1999). Evolving models of human health toward an ecosystem context. Ecosystem Health 5, 204-219.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Brain Injury Rehabilitation Service, Westmead Hospital, Australia

    Jill Hummell PhD

  2. The Education For Practice Institute, Charles Sturt University, Australia

    Alison Gates PhD

Authors
  1. Jill Hummell PhD
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Alison Gates PhD
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. The Education For Practice Institute, Charles Sturt University, Australia

    Joy Higgs

  2. The University of Newcastle Department of Rural Health, The Education For Practice Institute, Charles Sturt University, Australia

    Anne Croker

  3. The Education For Practice Institute, Charles Sturt University, Mountain Mobile Physiotherapy Service, Wentworth Falls, NSW, Australia

    Diane Tasker

  4. Brain Injury Rehabilitation Service, Westmead Hospital, The Education For Practice Institute, Charles Sturt University, Australia

    Jill Hummell

  5. The Education For Practice Institute, Charles Sturt University, Australia

    Narelle Patton

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Sense Publishers

About this chapter

Cite this chapter

Hummell, J., Gates, A. (2014). Negotiating Healthcare Relationships through Communication. In: Higgs, J., Croker, A., Tasker, D., Hummell, J., Patton, N. (eds) Health Practice Relationships. Practice, Education, Work and Society. SensePublishers, Rotterdam. https://doi.org/10.1007/978-94-6209-788-9_7

Download citation

Publish with us

Policies and ethics

Search

Navigation