Abstract
As we move into the second decade of the 21st Century, Higher Education (HE) in the UK is facing a period of unprecedented change as restrictions on the public finances seem set to demand greater efficiencies from HE institutions. At the same time, the quality of provision must be maintained and since students are expected to be contributing more and more to the financial cost of their education, the “student experience” is becoming more central to our ideas of educational quality.
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Warwick, J. (2012). Library Operational Research. In: Bell, G., Warwick, J., Galbraith, P. (eds) Higher Education Management and Operational Research. Educational Futures, vol 54. SensePublishers, Rotterdam. https://doi.org/10.1007/978-94-6091-976-3_16
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DOI: https://doi.org/10.1007/978-94-6091-976-3_16
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