Abstract
The pursuit of excellence is undoubtedly an essential feature of any world-class university and to make progress in that direction, quality systems certainly play a critical role. Due to several influences, Higher Education Institutions (HEIs) have developed their internal quality systems over the past decades. In this regard, the development of institutional autonomy has increased pressure for accountability in many regions and countries. Moreover, the growth of a higher education market has raised expectations among the “clients” of HEIs (students, employers, other stakeholders). Obviously, globalization of higher education with mobility of students and graduates in the job market has also become an important factor. For instance, it is clear that in the Bologna process in Europe (currently involving 46 countries and intended to increase mobility) quality is a cornerstone of the transformation process.
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Lanarés, J. (2011). Developing a Quality Culture to Become a World-Class University. In: Liu, N.C., Wang, Q., Cheng, Y. (eds) Paths to a World-Class University. Global Perspectives on Higher Education, vol 23. SensePublishers. https://doi.org/10.1007/978-94-6091-355-6_14
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DOI: https://doi.org/10.1007/978-94-6091-355-6_14
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