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Life Cycle Analysis and Sustained Organisation Change in Auto Repair Shops

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Linking Local and Global Sustainability

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Abstract

In order to reduce the environmental impact associated with their products, car producers have not only focused their investments on designing advanced technology vehicles with a low carbon footprint and producing them with as little impact to the environment as possible, but also on promoting solutions based on the principle of satisfying mobility requirements rather than purely on vehicle ownership. Despite such remarkable efforts to satisfy sustainability needs, little attention has been paid to service, repair and maintenance activities and the assistance network. In such a context the purpose of this chapter is to present a model based on the Life Cycle Assessment (LCA) framework to help the auto repair industry to measure, monitor and improve its performance in order to achieve economic, environmental and competitive advantages. The chapter concludes by proposing an empirical application of the model in a body repair shop.

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Author information

Authors and Affiliations

  1. CELS—Research Group on Industrial Engineering, Logistics and Service Operations, University of Bergamo, Department of Engineering, Viale Marconi 5, 24044, Dalmine (BG), Italy

    Barbara Resta & Paolo Gaiardelli

  2. Department of Economics, Insubria University, Varese, Italy

    Anna Pistoni

  3. Department of Accounting, Bocconi University, Milan, Italy

    Anna Pistoni

Authors
  1. Barbara Resta
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  2. Paolo Gaiardelli
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  3. Anna Pistoni
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Correspondence to Barbara Resta .

Editor information

Editors and Affiliations

  1. School of Management, University of South Australia Business School, Adelaide, South Australia, Australia

    Sukhbir Sandhu

  2. School of Management, University of South Australia Business School, Adelaide, South Australia, Australia

    Stephen McKenzie

  3. School of Management, University of South Australia Business School, Adelaide, South Australia, Australia

    Howard Harris

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Resta, B., Gaiardelli, P., Pistoni, A. (2014). Life Cycle Analysis and Sustained Organisation Change in Auto Repair Shops. In: Sandhu, S., McKenzie, S., Harris, H. (eds) Linking Local and Global Sustainability. The International Society of Business, Economics, and Ethics Book Series, vol 4. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-9008-6_7

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