Skip to main content

Developing Trust with Intelligent Agents: An Exploratory Study

  • Chapter

Abstract

Trust is threaded through our interpersonal relationships, our group interactions, contracts and culture. The positive effects of trust on social dilemmas has been shown in a number of instances (Alcock, 1977). And, trust has been given a critical role in labor — management relations (Early, 1986), problem solving ((Zand, 1972), organizational performance (Hart et. Al., 1986), organizational communication (Robert et al, 1974), prosocial behavior (Rotter, 1980), and accepting feedback (Early, 1986).

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Alcock, J.E., and Mansell, D. (1977). Predisposition and behavior in a collective dilemma, Journal of Conflict Resolution, 21, 443–457.

    Google Scholar 

  • Arrow, K., (1974). The Limits of Organization. New York, Norton.

    Google Scholar 

  • Barber, B., (1983). The Logic and Limits of Trust, New-Jersey, Rutgers University Press.

    Google Scholar 

  • Blau, P.M., (1964). Exchange and Power in Social Life, New York, Wiley.

    Google Scholar 

  • Butler, J.K., Jr., (1983). Reciprocity of Trust between Professionals and Their Secretaries, Psychological Reports, 53„ 411–416.

    Google Scholar 

  • Challagalla, Goutam N., Shervani, Tasadduq A., (1996). Dimensions and types of supervisory control: Effects on salesperson performance and satisfaction, Journal of Marketing. vol. 60, no. 1.

    Google Scholar 

  • Earley, P.C. (1986). Trust, Perceived Importance of Praise and Criticism, and Work Performance: An Examination of Feedback in the United States and England, Journal of Management, 12, 4. 457–473.

    Article  Google Scholar 

  • Elofson, G.S., and Konsynski, B.R., (1991). Delegation Technologies: Environmental Scanning with Intelligent Agents, Journal of Management Information Systems, Vol 4, No 2, Summer.

    Google Scholar 

  • Garfinkel, H., (1964). Studies in the Routine Grounds of Everyday Activities, Social Problems. 225–250.

    Google Scholar 

  • Giffin, K., (1967). The contribution of studies of source credibility to a theory of interpersonal trust in the communication process, Psychological Bulletin, vol 68, no 2. 104–120.

    Article  Google Scholar 

  • Hart, K.M., Capps, H.R., Cangemi, J.P., Caillouet, L.M., (1986). Exploring Organizational Trust and its Multiple Dimensions: A Case Study of General Motors, Organization Development Journal, Summer. 31–39.

    Google Scholar 

  • Hoffman, E. (1995). Eliciting Knowledge from Experts: A Methodological Analysis, Organizational Behavior and Human Decision Processes, Vol. 62, No. 2, May.

    Google Scholar 

  • Jennings, E.E., (1967). The Mobile Manager, Ann Arbor, MI: The University of Michigan.

    Google Scholar 

  • Jennings, E.E., (1971). Routes to the Executive Suite, New York, McGraw-Hill.

    Google Scholar 

  • Lewis, D. and Weigert, A., (1985). Social Atomism, Holism, and Trust, Sociological Quarterly, 455–471.

    Google Scholar 

  • Liang, Ting-Peng, (1992). A Composite Approach to Inducing Knowledge for Expert Systems Design, Management Science, Vol. 38, No. 1, January.

    Google Scholar 

  • Liou, Yihwa Irene, Nunamaker, J.F., (1993). An Investigation into Knowl-edge Acquisition using a Group Decision Support System, Information and Management, Vol. 24.

    Google Scholar 

  • Luhmann, N., (1979). Trust and Power, New York, John Wiley.

    Google Scholar 

  • McCroskey, J.C., (1966). Scales for the Measurement of Ethos, Speech Monographs, 33, 65–72.

    Article  Google Scholar 

  • Muir, B.M., (1987). Trust between Humans and Machines, and the De-sign of Decision Aids, International Journal of Man-Machine Studies, 27, 527–539.

    Article  MathSciNet  Google Scholar 

  • Ouchi, W.G., (1980). Markets, Bureaucracies, and Clans, Administrative Science Quarterly, 25, 129–141.

    Google Scholar 

  • Parson, T., (1951). The Social System, Glencoe, IL, Free Press.

    Google Scholar 

  • Quinones, Miguel A; Ford, J Kevin; Teachout, Mark S., (1995). The relationship between work experience and job performance: A con-ceptual and meta-analytic review, Personal Psychology, vol. 48, No. 4, Winter.

    Google Scholar 

  • Reinard, John C., (1988). The Empirical Study of the Persuasive effects of evidence. The status after fifty years of research, Human Commu-nications Research, Vol 15, No. 1, Fall, 3–59.

    Google Scholar 

  • Rempel, J.K., Holmes, J.G., and Zanna, M.P., (1985). Trust in Close Relationships, Journal of Personality and Social Psychology, 49, 95–112.

    Article  Google Scholar 

  • Roberts, K.H. and O’Reilly, C.A., III. (1974). Failures in Upward Com-munication in Organizations: Three Possible Culprits, Academy of Management Journal, 17, 205–215.

    Article  Google Scholar 

  • Rosman, Andrew; Lubatkin, Michael; 0 Neill, Hugh, (1994). Rigidity in decision behaviors: A within-subject test of information acquisition using strategic and financial informational cues, Academy of Manage-ment Journal, vol. 37, no.4, Aug.

    Google Scholar 

  • Rotter, J.B., (1980). Interpersonal Trust, Trustworthiness, and Gullibil-ity, American Psychologist, Vol. 35, No 1, January 1980, 1–7.

    Article  Google Scholar 

  • Schappe, Stephen P., (1996). Bridging the gap between procedural knowl-edge and positive employee attitudes, Group & Organization Manage-ment, vol. 21, no. 3.

    Google Scholar 

  • Zaltman, G. and Moorman, C., (1988). The Importance of Personal Trust in the Use of Research, Journal of Advertising Research, October-November. 16–24.

    Google Scholar 

  • Zand, D.E., (1972). Trust and Managerial Problem Solving, Adminis-tration Science Quarterly, 17, 229–239.

    Article  Google Scholar 

  • Zucker, Lynne G., (1986). Production of Trust: Institutional Sources of Economic Structure, 1840–1920, Research in Organizational Behavior, Vol. 8, p 53–111.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2001 Springer Science+Business Media Dordrecht

About this chapter

Cite this chapter

Elofson, G. (2001). Developing Trust with Intelligent Agents: An Exploratory Study. In: Castelfranchi, C., Tan, YH. (eds) Trust and Deception in Virtual Societies. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-3614-5_6

Download citation

  • DOI: https://doi.org/10.1007/978-94-017-3614-5_6

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-90-481-5687-0

  • Online ISBN: 978-94-017-3614-5

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics