Abstract
An important goal of current work in computer-based learning environments is to develop systems that combine the richness and effectiveness of an individually crafted intelligent tutoring system (ITS) with the generality and flexibility of a computer-assisted instruction (CAI) authoring tool. Our effort to achieve this goal is demonstrated in the Learn, Explore and Practice (LEAPsm) ITS shell and its courseware development component, The LEAP Authoring Tool (LAT).1 The LAT was developed for use by non-programmer subject matter experts to create courseware for use in the LEAP system, which was used to train telephone company customer service representatives to handle customer requests over the telephone while interacting with several computer-based database systems. In this paper we will provide a brief description of LEAP and then describe the goals, design, implementation, and evaluation of the LAT, and discuss the process we followed in the development of the LAT and some of the lessons we learned along the way.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bloom, C. P., Linton, F., & Bell, B. (1993). An Evaluation of the Learn, Explore and Practice Intelligent Tutoring Systems Platform. U S WEST Advanced Technologies, Technical Report AT–09_10–002817–00. 01.
Bloom, C. P., Bell, B., Meiskey, L., Sparks, R., Dooley, S., & Linton, F. (1995). Putting intelligent tutoring systems technology into practice: A study in technology extension and transfer. Machine Mediated Learning, 5, 13–41.
Blumenthal, R., Meiskey, L., Dooley, S., Sparks, R. (1996). Reducing Development Costs With Intelligent Tutoring System Shells. Position Paper for ITS’96 Workshop on Architectures and Methods for Designing Cost-Effective and Reusable ITSs, Montreal, June 10, 1996.
Collins, A., Brown, J. S., & Newman, S. E. (1989). Cognitive apprenticeship: Teaching the crafts of reading, writing, and mathematics. In L. B. Resnick (Ed.), Knowing, learning, and instruction: Essays in honor of Robert Glaser (pp. 453–494 ). Hillsdale NJ: Erlbaum.
Dooley, S. A., Meiskey, L., Blumenthal, R., Sparks, R. (1995). Developing Usable Intelligent Tutoring System Shells. Workshop on Authoring Shells for Intelligent Tutoring Systems, 7th World Conference on Artificial Intelligence in Education (AI-ED ‘95).
Lave, J., & Wenger, E. (1991). Situated learning: Legitimate peripheral participation. Cambridge: Cambridge University Press.
Lesgold, A., Lajoie, S., Bunzo, M., & Eggan, G. (1992). SHERLOCK: A coached practice environment for an electronics troubleshooting job. In J. Larkin & R. Chabay (eds.), Computer-assisted instruction and intelligent tutoring systems. Hillsdale, NJ: Lawrence Erlbaum Associates, pp. 201–238.
Meiskey, L., Root, R., Somers, P. (1996). LEAP Authoring Tool User Test Phase 1 Results. U S WEST Advanced Technologies, Technical Report No. T–09_04–005638–01. 00.
Muller, M. J., McClard A., Bell B., Dooley, S., Meiskey L., Meskill, J. A., Sparks R., & Tellam, D. (1995). Validating an extension to participatory heuristic evaluation: Quality of work and quality of work life. Proceedings of the 1995 ACM Conference on Human Factors in Computing Systems (CHI ‘95), 115–116. Denver, Colorado.
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Sparks, R., Dooley, S., Meiskey, L., Blumenthal, R. (2003). The Leap Authoring Tool: Supporting Complex Courseware Authoring Through Reuse, Rapid Prototyping, and Interactive Visualizations. In: Murray, T., Blessing, S.B., Ainsworth, S. (eds) Authoring Tools for Advanced Technology Learning Environments. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-0819-7_14
Download citation
DOI: https://doi.org/10.1007/978-94-017-0819-7_14
Publisher Name: Springer, Dordrecht
Print ISBN: 978-90-481-6499-8
Online ISBN: 978-94-017-0819-7
eBook Packages: Springer Book Archive