Abstract
Utilising adaptive interface techniques in the design of systems introduces certain risks. An adaptive interface is not static, but will actively adapt to the perceived needs of the user. Unless carefully designed, these changes may lead to an unpredictable, obscure and uncontrollable interface. Therefore the design of adaptive interfaces must ensure that users can inspect the adaptivity mechanisms, and control their results. One way to do this is to rely on the user’s understanding of the application and the domain, and relate the adaptivity mechanisms to domain-specific concepts. We present an example of an adaptive hypertext help system POP, which is being built according to these principles, and discuss the design considerations and empirical findings that lead to this design.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
van Beek, P. and R. Cohen: 1991, `Resolving Plan Ambiguity for Cooperative Response Generation’. Proc. IJCAI-91, Sydney, Australia, Morgan Kaufmann.
Berry, D.C. and D.E. Broadbent: 1986, `Expert Systems and the Man Machine Interface: Part 2: The User Interface’. Expert systems: The International Journal of Knowledge Engineering 4.
Biermann, Alan W., Bruce W. Ballard and Anne H. Sigmon: 1983, ‘An Experimental Study of Natural Language Programming’. International Journal of Man-Machine Studies 18, 71–87.
Bladh, Malin and Kristina Höök: 1995, `Satisfying User Needs through a Combination of Interface Design Techniques’. Proceedings of INTERACT’95, Lillehammer, Norway, 1995.
Bos, Edwin, Carla Huls and Wim Claassen: 1994, ‘EDWARD: Full Integration of Language and Action in a Multimodal User Interface’. International Journal of Human-Computer Studies 40, 473–495.
du Boulay, Ben, Tim O’Shea and J. Monk: 1981, ‘The Black Box inside the Glass Box: Presenting Computing Concepts to Novices’. International Journal of Man-Machine Studies 14.
Bretan, Ivan: 1995, ‘Natural Language in Model World Interfaces’. Licentiate Thesis, Department of Computer and Systems Sciences. Stockholm: The Royal Institute of Technology and Stockholm University.
Bretan, Ivan, Niklas Frost and Jussi Karlgren: 1995, ‘Using Surface Syntax in Interactive Interfaces’. Paper presented to the 10th Nordic Conference of Computational Linguistics. Helsinki: University of Helsinki.
Breuker, Joost (ed.): 1990, EUROHELP: Developing Intelligent Help Systems. EC, Copenhagen, Report on the P280 ESPRIT Project EUROHELP.
Capindale, Ruth A. and Robert G. Crawford: 1990, `Using a Natural Language Interface with Casual Users’. International Journal of Man-Machine Studies 32, 341–362.
Chi, Michelene T. H., James D. Slotta and Nicholas de Leeuw: 1994, ‘From Things to Processes: A Theory of Conceptual Change for Learning Science Concepts’. Learning and Instruction — The Journal of the European Association for Research on Learning and Instruction 4 (1), 27–43.
Cohen, P: 1992, ‘The Role of Natural Language in a Multimodal Interface’. Proceedings of the ACM Symposium on User Interface Software and Technology ( UIST ), Monterey, 1992, pp. 143–150.
Höök, Kristina: 1995, ‘Adaptation to the User’s Task’, SICS Research Report R95:08, Sweden.
Kaplan, Craig, Justine Fenwick and James Chen: 1993, ‘Adaptive Hypertext Navigation Based On User Goals and Context’. User Modeling and User-Adapted Interaction 3(3), 193–220 (reprinted in this volume, pp. 45–69).
Karlgren, Jussi, Ivan Bretan, Niklas Frost and Lars Jonsson: 1995, ‘Interaction Models, Reference, and Interactivity for Speech Interfaces to Virtual Environments’. Proceedings of Second Eurographics Workshop on Virtual Environments — Realism and Real Time, Monte Carlo. Darmstadt: Fraunhofer IGD.
Karlgren, Jussi, Kristina Höök, Ann Lantz, Jacob Palme and Daniel Pargman: 1994: ‘The Glass Box User Model for Filtering’. 4th International Conference on User Modeling, Hyannis, ACM.
Kass, Robert and Tim Finin: 1988, ‘Modeling the User in Natural Language Systems’. Computational Linguistics 14(3), Special Issue on User Modeling, eds. A. Kobsa and W. Wahlster.
Kautz, Henry A: 1990, ‘A Circumscriptive Theory of Plan Recognition’. In: P. R. Cohen, J. Morgan and M. E. Pollack (eds.): Intentions in Communication. Cambridge, MA: MIT Press, pp. 105–133.
Kay, Judy: 1994, ‘Lies, Damned Lies and Stereotypes’. 4th International Conference on User Modeling, Hyannis: ACM.
Kobsa, A., D. Müller and A. Nill: 1994, ‘KN-AHS: An Adaptive Hypertext Client of the User Modeling System BGP-MS’. Fourth International Conference on UM, Hyannis, MA, ACM.
Kühme, T., U. Malinowski and J. D. Foley: 1993, `Adaptive Prompting’. Technical Report GIT-GVU93–05, Georgia Institute of Technology.
Lemaire, Benoit: 1995, `Object-Oriented Explanation Planning’. In: W. Hoeppner and H. Horacek (eds.): Principles of Natural Language Generation - Papers from a Dagstuhl Seminar, Report SI-12 of the University of Duisburg, Germany.
Lemaire, Benoit, Catriona McDermid and Annika Wærn: 1994, `Adaptive Help by Navigation and Explanation’. SICS technical report T94: 05.
Maes, Pattie: 1994, `Agents That Reduce Work and Information Overload’. Communications of the ACM 37, 7.
McDermid, Catriona and Anna-Lena Ereback: 1994. Initial application evaluation and help requirements for SDP. PUSH working paper WP94: 01 /01.
Meyer, B: 1994, `Adaptive Performance Support: User Acceptance of a Self-Adapting System’. 4th International Conference on User Modeling, Hyannis, ACM.
Mittal, V. O. and J. D. Moore: 1995, `Dynamic Generation of Follow Up Question Menus: Facilitating Natural Language Dialogues’. SIGCHI ‘85 (Denver Colorado, May 7–11,1995) Human Factors in Computing System Proceedings 1995. New York: ACM SIGCHI, pp. 90–97.
Moore, J D and W. R. Swartout: 1989, ‘A Reactive Approach to Explanation’. 1 l th Int. Conf. on AI, pp. 1504–1510.
Oppermann, Reinhard 1994, `Adaptively supported adaptability’. Int. J. Human-Computer Studies 40, 455–472.
Paris, Cecile: 1988, `Tailoring Object Descriptions to a User’s Level of Expertise’. Computational Linguistics 14 (3), 64–78.
Pollack, M. E., J. Hirschberg and B. L. Webber: 1982, `User Participation in the reasoning processes of expert systems’. In: Proceedings of the Second National Conference on Artificial Intelligence, Pittsburgh, Penn.
Raskutti, B. and I. Zukerman: 1994, `Query and response generation during information-seeking interactions’. 4th International Conference on User Modeling, Hyannis, ACM.
Roth, E. M. and Woods, D. D: 1989, `Cognitive Task Analysis: An Approach to Knowledge Acquisition for Intelligent System Design’. In: G. Guida and C. Tasso (eds.): Topics in Expert System Design, Elsevier Science Publ. B.V. ( North-Holland ).
Self, J: 1988, ‘Bypassing the Intractable Problem of Student Modelling’. Proc. of the Conference on Intelligent Tutoring Systems ITS-88, pp. 107–123.
Shneiderman, Ben: 1983, ‘Direct Manipulation: A Step Beyond Programming Languages.“ IEEE Computer 16 (8), 57–69.
SICStus Prolog User’s Manual (Release 3#0). Swedish Institute of Computer Science, Box 1263, S–164 28 Kista, Sweden. ISBN 91–630–3648–7.
Julita Vassileva: 1994, ‘A Practical Architecture for User Modeling in a Hypermedia-Based Information System’. Fourth International Conference on UM, Hyannis, MA, ACM (An updated version of this paper was published as Vassileva, J.: 1996, ‘A Task-Centered Approach for User Modeling in a Hypermedia Office Documentation System’. User Modeling and User-Adapted Interaction 6 (2–3), 185–223. The latter paper is reprinted in this volume, pp. 209–247).
Wæm, Annika: 1994, ‘Cooperative Enrichment and Reactive Plan Inference - Applying Plan Inference Outside Natural Language Dialogue’. Presented at the UM-94 workshop on applied planning and plan recognition, available from SICS.
Wæm, Annika and Ola Stenborg: 1995, ‘Recognizing the Plan of a Replanning User’. To be presented at the IJCAI workshop on Plan Recognition, Montreal, Canada.
Woods, David D: 1993, ‘The price of flexibility’. In: W. D. Gray, W. H. Hefley and D. Murray (eds.): Proc. of the 1993 Workshop on Intelligent User Interfaces. ACM Press, pp. 19–25.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1998 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Höök, K. et al. (1998). A Glass Box Approach to Adaptive Hypermedia. In: Brusilovsky, P., Kobsa, A., Vassileva, J. (eds) Adaptive Hypertext and Hypermedia. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-0617-9_6
Download citation
DOI: https://doi.org/10.1007/978-94-017-0617-9_6
Publisher Name: Springer, Dordrecht
Print ISBN: 978-90-481-4944-5
Online ISBN: 978-94-017-0617-9
eBook Packages: Springer Book Archive