Abstract
The burgeoning efforts of American colleges and universities to implement total quality management (TQM) or continuous quality improvement (CQI), have met with considerable success in their operational functions (Chaffee & Sheer, 1992; Miller, 1991; Sheer & Teeter, 1991), but made relatively less progress in penetrating their instructional and research activities (Ellis, 1993; Spanbauer, 1992; Williams & Loder, 1993). While academics quite naturally suspect systems that come out of the private sector, adapting a quality approach to teaching and learning has attractive possibilities.
I am indebted to the conference participants for their comments and suggestions, and also to Katherine Sanders, Jacob O. Stampen, John Stampen, and Corri H. Taylor.
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Hansen, W.L. (1995). A Total Quality Improvement Approach to Student Learning. In: Gijselaers, W.H., Tempelaar, D.T., Keizer, P.K., Blommaert, J.M., Bernard, E.M., Kasper, H. (eds) Educational Innovation in Economics and Business Administration. Educational Innovation in Economics and Business, vol 1. Springer, Dordrecht. https://doi.org/10.1007/978-94-015-8545-3_3
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DOI: https://doi.org/10.1007/978-94-015-8545-3_3
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