Skip to main content

Managing Knowledge in Dispersed Design Companies

Facilitating context-driven design support through multiple perspectives

  • Chapter
  • 267 Accesses

Abstract

Many organisations now adopt flexible and dispersed working practices to meet the increasingly complex and varied demands of the global marketplace. In this climate, the success of the new product development process is largely dependent upon the effective capture, storage, representation, use and reuse of knowledge. This paper describes WebCADET, a WWW-based knowledge server, that aims to address the key knowledge management issues in dispersed design companies by providing effective and efficient mechanisms for the capture, storage and use/reuse of design knowledge. The paper describes the initial findings of a user testing exercise of WebCADET within an industrial setting.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Achten, H., Oxman, R. and Bax, T.: 1998, Typological knowledge acquisition through a schema of generic representations, in J.S. Gero and F. Sudweeks (eds.), Artificial Intelligence in Design’ 98, Kluwer Academic Publishers, Dordrecht, pp. 191–207.

    Chapter  Google Scholar 

  • Applehans, W., Globe, A. and Laugero, G.: 1999, Managing Knowledge: A Practical Web-based Approach, Addison-Wesley, Reading, Mass.

    Google Scholar 

  • Bell, D.G., Bobrow, D.G., Raiman, O. and Shirley, M.H.: 1997, Dynamic documents and situated processes: Building on local knowledge in field service, inT. Wakayama, S. Kannapan, C.M. Khoong, S. Navathe and J. Yates (eds.), Information and Process Integration in Enterprises: Rethinking Documents, Kluwer Academic Publishers, Norwell, MA.

    Google Scholar 

  • Bolter, J. D.: 1991, Writing Space: The Computer, Hypertext, and the History of Writing, Lawrence Erlbaum, Hillsdale, NJ.

    Google Scholar 

  • Brown, D. C. and Grecu, D. L.: 1997, An ‘AI in design’ view of design, Worcester Polytechnic Institute Computer Science Dept. Technical Report, WPI-CS-TR-97-12

    Google Scholar 

  • Brown, J. S. and Duguid, P.: 1996, The social life of documents, First Monday, 1(1). (Available from: (http://131.193.153.231/issues/issuel/documents/index.html))

    Google Scholar 

  • Brown, W. and Einsenhardt, K.: 1995, Product development: Past research, present findings and future directions, Academy of Management Review, 20(2), 343–378.

    Google Scholar 

  • Caldwell, N. H. M., Breton, B. C. and Holburn, D. M.: 1998, Remote instrument diagnosis on the Internet, IEEE Intelligent Systems, 13(3), 70–76.

    Article  Google Scholar 

  • Cole, R. E. (ed.): 1998, Knowledge and the firm, California Management Review (Special Issue), 40(3).

    Google Scholar 

  • Coyne, R. D., Rosenman, M. A., Radford, A. D., Balachandran, M. and Gero, J. S.: 1990, Knowledge-Based Design Systems, Addison-Wesley, Reading, Massachusetts.

    Google Scholar 

  • Cross, N.: 1994, Engineering Design Methods: Strategies for Product Design, John Wiley and Sons, Chichester, England (2nd edition).

    Google Scholar 

  • Cross, N., Christiaans, H. and Dorst, K.: 1996, Analysing Design Activity, John Wiley and Sons, Chichester, England.

    Google Scholar 

  • Darlington, M., Potter, S., Culley, S. J. and Chawdhry, P. K.: 1998, Cognitive theory as a guide to automating the configuration design process, in J.S. Gero and F. Sudweeks (eds.), Artificial Intelligence in Design’ 98, Kluwer Academic Publishers, Dordrecht, pp. 209–228.

    Chapter  Google Scholar 

  • Dym, C. L.: 1994, Engineering Design: A Synthesis of Views, Cambridge University Press, Cambridge, UK.

    Google Scholar 

  • Ericsson, K. A. and Simon, H. A.: 1996, Protocol Analysis, The MIT Press, Cambridge, MA.

    Google Scholar 

  • Eriksson, H.: 1996, Expert systems as knowledge servers, IEEE Expert, 11(3), 14–19.

    Article  MathSciNet  Google Scholar 

  • Fischer, G. and Nakakoji, K.: 1992, Beyond the macho approach of artificial intelligence: Empower human designers-do not replace them, Knowledge-Based Systems, 5(1), 15–30.

    Article  Google Scholar 

  • Gaines, B. R.: 1987, Knowledge acquisition and transfer, International Journal of Man-Machine Studies, 26, 453–472.

    Article  Google Scholar 

  • Griffin, A.: 1997, The effect of project and process characteristics on product development cycle time, Journal of Marketing Research, 34(February), 24–35.

    Article  Google Scholar 

  • Hackman, J. R. and Wageman, R.: 1995, Total quality management: Empirical, conceptual and practical issues, Administrative Science Quarterly, 40, 309–342.

    Article  Google Scholar 

  • Iansiti, M.: 1995, Shooting the rapids: Managing product development in turbulent environments, California Management Review, 38(1), 37–58.

    Article  Google Scholar 

  • International Standa rds Organisation.: 1998, Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs): Guidance on Usability, ISO No. 9241, Part 11, ISO, Switzerland.

    Google Scholar 

  • Jordan, P. W.: 1998, An Introduction to Usability, Taylor and Francis, London.

    Google Scholar 

  • Kalay, Y. E.: 1999, Enhancing multidisciplinary collaboration through semantically-rich representation, in G. Goldschmidt and W.L. Porter (eds.), Proceedings of the 4th Design Thinking Research Symposium, Massachusetts Institute of Technology, pp. III. 1–III. 16.

    Google Scholar 

  • Kerr, K. C. and Jordan, P. W.: 1994, Evaluating functional grouping in a multi-functional telephone using think-aloud protocols, in S. Robertson (ed.), Contemporary Ergonomics 1994, Taylor and Francis, London, pp. 437–442.

    Google Scholar 

  • Kobayashi, S.: 1990, Colour Image Scale, Kodansha International, London.

    Google Scholar 

  • Lamb, J.: 1999, Doing the knowledge, Information Week, (65), 48–49.

    Google Scholar 

  • Leake, D. B., Birnbaum, L., Hammond, K., Marlow, C. and Yang, H.: 1999, Integrating information resources: A case study of engineering design support, Proceedings of the 3rd International Conference on Case-Based Reasoning (ICCBR-99), Springer-Verlag, Berlin (in press).

    Google Scholar 

  • Lee, J.: 1997, Design rationale systems: Understanding the issues, IEEE Expert, 12(3), 78–85.

    Article  Google Scholar 

  • Lenat, D., Prakash, M. and Shepherd, M.: 1986, CYC: Using common sense knowledge to overcome brittleness and knowledge acquisition bottlenecks, AI Magazine, 6(4), 65–85.

    Google Scholar 

  • Levi, M. D. and Conrad, F. G.: 1997, Usability testing of world wide web sites: A CHI’97 workshop, SIGCHI Bulletin, 29(4). (http://www.acm.org/sigchi/bulletin/1997.4/levi.html)

  • Liu, J. and Brown, D. C.: 1994, Generating design decomposition knowledge for parametric design problems, in J. S. Gero and F. Sudweeks (eds.), Artificial Intelligence in Design’ 94, Kluwer Academic Publishers, Dordrecht, pp. 661–678.

    Chapter  Google Scholar 

  • Myers, P. S. (ed.): 1996, Knowledge Management and Organizational Design, Butterworth-Heinemann, Boston, Mass.

    Google Scholar 

  • Pahl, G. and Beitz, W.: 1996, Engineering Design: A Systematic Approach, Springer-Verlag, London.

    Google Scholar 

  • Peña-Mora, F. and Ali-Ahmad, W.: 1998, Adaptive retrieval and presentation of information in preference-influenced collaborative design environments, in J. S. Gero and F. Sudweeks (eds.), Artificial Intelligence in Design’ 98, Kluwer Academic Publishers, Dordrecht, pp. 619–639.

    Chapter  Google Scholar 

  • Pugh, S.: 1991, Total Design, Addison-Wesley, Wokingham, UK.

    Google Scholar 

  • Rodgers, P. A., Patterson, A. C. and Wilson, D. R.: 1993, A computer-aided evaluation system for assessing design concepts, Manufacturing Intelligence, 15, 16–19.

    Google Scholar 

  • Rodgers, P. A., Blessing, L. T. M., Caldwell, N. H. M., Huxor, A. P.: 1999, Exploring the effectiveness of network-based tools in distributed conceptual design activity, in N. P. Juster (ed.), The Continuum of Design Education, Professional Engineering Publishing Ltd., London, pp. 151–161.

    Google Scholar 

  • Skuce, D.: 1997, Hybrid KM: Integrating documents, knowledge bases, databases, and the web, Proceedings of the AAAI Spring Symposium on Artificial Intelligence in Knowledge Management, Stanford University, March 24–26, pp. 149–155.

    Google Scholar 

  • Snowden, D.: 1998, A framework for creating a sustainable programme, Knowledge Management, Caspian Publishing/Confederation of British Industry, London.

    Google Scholar 

  • Stefik, M.: 1986, The next knowledge medium, AI Magazine, 7(1), 34–46.

    Google Scholar 

  • Ulrich, K. T. and Eppinger, S. D.: 1995, Product Design and Development, McGraw-Hill Inc., New York.

    Google Scholar 

  • Wood, W. H. and Agogino, A. M.: 1996, Case-based conceptual design information server for concurrent engineering, Computer-Aided Design, 28(5), 361–369.

    Article  Google Scholar 

  • Woods, D. D.: 1986, Cognitive technologies: The design of joint man-machine cognitive systems, AI Magazine, 6(4), 86–92.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2000 Springer Science+Business Media Dordrecht

About this chapter

Cite this chapter

Rodgers, P.A., Caldwell, N.H.M., Clarkson, P.J., Huxor, A.P. (2000). Managing Knowledge in Dispersed Design Companies. In: Gero, J.S. (eds) Artificial Intelligence in Design ’00. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-4154-3_8

Download citation

  • DOI: https://doi.org/10.1007/978-94-011-4154-3_8

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-010-5811-7

  • Online ISBN: 978-94-011-4154-3

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics