Abstract
We present new UK research (1987–90) in the area of gender and office information systems design. Our paper will contribute to the CSCW debate in two areas. Methodology, where we use our case-study experiences to reflect upon the traditional computing approaches to office systems design. Secondly, participatory design, through our active involvement in the work-place we consider a gender perspective on obstacles and opportunities for involvement in the design process. We open by briefly discussing the range of current UK office systems design methods, contrasting these with more innovative approaches developed in Europe. Secondly we focus upon clerical work as a major area of women’s employment concentrating on the relationship between technical and organisational aspects of systems development. In section three we present the outcome of our own case-study research. We worked in collaboration with staff in a large public library, where management envisaged the acquisition of a new integrated system to link previously discrete services. Our aim was to develop techniques and strategies through which women staff could intervene in the evaluation of systems and suppliers. In conclusion, we identify a number of factors within public sector office work, which affect opportunities for a proactive role for clerical workers and their trade unions, in the design and implementation of office information systems.
The authors wish to acknowledge the research contribution made by Ian Franklin to this paper.
This research was funded by the Joint Committee of the UK Economic & Social Research Council, and Science & Engineering Research Council from 1984–1990. Current grantholders are Eileen Green and Den Pain.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bannon L, Bjorn-Anderson N, Due-Thomsen B (1988). ‘Computer support for cooperative work: An appraisal and critique.’ In H J Bullinger, (Ed) Eurinfo ‘88. Information Systems for Organizational effectiveness. North-Holland, Amsterdam.
Bodker S, Gronbek K (1991) ‘Cooperative prototyping: users and designers in mutual activity. The international journal of man-machine studies Vol.34. (1991)
Checkland P (1981) Systems Thinking, Systems Practice, Wiley, London.
Cockburn C (1985) Machinery of Dominance: Women, Men and Technical Know-How, Pluto, London.
Davies C & Rosser J (1985) ‘Gendered Jobs in the Health Service: a Problem for Labour Process Analysis’. In Knights & Wilmott(eds) Gender and the Labour Process, Gower, Aldershot.
Ehn P (1988) Work-Oriented Design of Computer Artifacts. Swedish Centre for Working Life, Abelistraum, Stockholm.
Friedman A with Cornford D (1989) Computer Systems Development: History, Organisation and Implementation, Wiley, Chichester.
Gill K S (1990) Summary of Human-Centred Systems Research in Europe. Research paper, SEAKE Centre, Brighton Polytechnic.
Green E, Owen J and Pain D (eds) (forthcoming) Gender, Information Technology and the Design of Office Systems. Falmer Press.
Green E, Owen J, Pain D (1991) Developing computerised office systems: a gender perspective in UK approaches. Paper to IFIP Conference, Finland (1991).
Greenbaum J (1987) The Head and the Heart: Using Gender Analysis to Study the Social Construction of Computer Systems, Computer Science Dept. Aarhus University, Denmark.
Greenberg S (1991) ‘Computer-supported cooperative work and groupware: an introduction to special issues. In The International Journal of Man-machine studies. Vol.34.
Hales M (1989) Women: the Key to Information Technology, London Strategic Policy Unit, Barefoot Documents, Brighton.
LBMS (1986) Introduction to LSDM, Learmonth and Birchett Management Systems, London.
Liff S (1990) ‘Clerical Workers and Information Technology: Gender Relations and Occupational Change’ New Technology, Work and Employment, 5.1.1990.
Mumford E (1983) Designing Human Systems, Manchester Business School Publications, Manchester.
Olerup A, Schneider C and Monod E (eds) (1985) Women, Work and Computerization: Opportunities and Disadvantages, North-Holland, Amsterdam.
Suchman L and Jordan B (1989) Computerization and Women’s Knowledge in Tijdens K et al(eds) Women, Work and Computerization: Forming New Alliances, North-Holland, Amsterdam.
Tijdens K et al (1989) Women, Work and Computerization: Forming New Alliances North-Holland, Amsterdam.
Webster J (1989) Office Automation: The Labour Process and Women’s Work in Britain, Harvester Wheatsheaf, Hemel Hempstead.
Williams R (1990) ‘Participation and New Technology: Theoretical Framework and Research Hypotheses’ in Attitudinal Survey Working Paper No. EF/WP/90/30/EN, European Foundation for the Improvement of Living and Working Conditions.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1991 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Green, E., Owen, J., Pain, D. (1991). Office systems development and gender: Implications for computer supported co-operative work. In: Bannon, L., Robinson, M., Schmidt, K. (eds) Proceedings of the Second European Conference on Computer-Supported Cooperative Work ECSCW ’91. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-3506-1_3
Download citation
DOI: https://doi.org/10.1007/978-94-011-3506-1_3
Publisher Name: Springer, Dordrecht
Print ISBN: 978-0-7923-1439-4
Online ISBN: 978-94-011-3506-1
eBook Packages: Springer Book Archive