Abstract
This book is concerned with the various techniques and methods of analysis that can be used to ensure total quality in a project. In this first chapter we show the costs that result from not achieving quality, so as to make clear how important a quality-assurance service is to any enterprise. We stress also the involvement of marketing, particularly in laying down specifications for reliability.
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© 1991 Springer Science+Business Media Dordrecht
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Lyonnet, P. (1991). General questions and concepts. In: Tools of Total Quality. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-3140-7_1
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DOI: https://doi.org/10.1007/978-94-011-3140-7_1
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-5385-3
Online ISBN: 978-94-011-3140-7
eBook Packages: Springer Book Archive