Abstract
Throughout this book, we have been describing tools for controlling and improving the processes that provide your services. But which tools do you use when and where? And how do you present your work in a convincing manner? In this module, we provide a framework in which to use the tools for improving and controlling your processes as well as communicating the results.
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© 1991 Springer Science+Business Media Dordrecht
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Amsden, D.M., Butler, H.E., Amsden, R.T. (1991). Putting It All Together. In: SPC Simplified for Services. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-3070-7_9
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DOI: https://doi.org/10.1007/978-94-011-3070-7_9
Publisher Name: Springer, Dordrecht
Print ISBN: 978-0-412-44740-2
Online ISBN: 978-94-011-3070-7
eBook Packages: Springer Book Archive