Abstract
Performance Measurement (PM) has been described as the systematic assignment of numbers to entities. According to this definition one would expect the process of allocating measures to be a simple and straightforward one. One is therefore driven to ask the question: how simple and well understood is PM?
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© 1994 Springer Science+Business Media Dordrecht
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Zairi, M. (1994). Introduction. In: Measuring Performance for Business Results. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1302-1_1
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DOI: https://doi.org/10.1007/978-94-011-1302-1_1
Publisher Name: Springer, Dordrecht
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