Abstract
Once a benchmarking study team has been formed some questions need to be answered.
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What initial training on the subject of benchmarking is needed?
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What additional training is required?
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What start up training is needed in order to get the team up and running?
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What ongoing support is required to keep them running and to help facilitate their progress?
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Do they need any other support?
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What training does the sponsor need?
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© 1996 Springer Science+Business Media Dordrecht
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Zairi, M., Leonard, P. (1996). Data collection approaches. In: Practical Benchmarking: The Complete Guide. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1284-0_8
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DOI: https://doi.org/10.1007/978-94-011-1284-0_8
Publisher Name: Springer, Dordrecht
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