Abstract
Many managers strongly believe that successful benchmarking exercises are only the result of choosing carefully the right methodology. The process of benchmarking, however, although being a tool, is very difficult to apply. It challenges the existing culture of work and scientific practices and methodologies in place. In addition, successful outcomes from benchmarking are heavily dependent on the presence/absence of a commitment to continuous improvement and a TQ-based culture.
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© 1996 Springer Science+Business Media Dordrecht
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Zairi, M., Leonard, P. (1996). Benchmarking, benchmarking processes. In: Practical Benchmarking: The Complete Guide. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1284-0_7
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DOI: https://doi.org/10.1007/978-94-011-1284-0_7
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4560-5
Online ISBN: 978-94-011-1284-0
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