Abstract
As organizations contemplate customer service strategies, it is clear that none of the constraints are conceptual. All the concerns that need to be resolved are human and organizational. In order to become customer driven and world class, there are a number of challenges which organizations must address.
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© 1994 Peter Donovan and Timothy Samler
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Donovan, P., Samler, T. (1994). How to be a winner. In: Delighting Customers. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1206-2_9
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DOI: https://doi.org/10.1007/978-94-011-1206-2_9
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4528-5
Online ISBN: 978-94-011-1206-2
eBook Packages: Springer Book Archive