Abstract
In this chapter we demonstrate how to get started using Steps 1, 2 and 3 of the ten step approach to delighting customers.
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© 1994 Peter Donovan and Timothy Samler
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Donovan, P., Samler, T. (1994). Getting started. In: Delighting Customers. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1206-2_5
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DOI: https://doi.org/10.1007/978-94-011-1206-2_5
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4528-5
Online ISBN: 978-94-011-1206-2
eBook Packages: Springer Book Archive