Promoting TQM to small and medium industries in Malaysia

Abstract

In general, companies compete on 3 issues quality, price, and delivery Moreover, as quality improves, costs fall through reduction in failure and detection costs Total Quality Management (TQM) is a way of managing to improve the effectiveness, flexibility, and competitiveness of a business as a whole. It is also a method of removing waste, by involving everyone in improving the way things are done. Because TQM is universal and proven by many successful firms, it should be used to formulate the mission statement for the products and services provided by Small and Medium Industries (SMIs). Such mission statement can be: “To provide goods and services to satisfy customer weds and achieving excellence through TQM”.