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Total Quality Management pp 287–290Cite as

Feeling the pinch: is TQM being squeezed out of the NHS?

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Abstract

Total Quality Management or TQM is on the march in the public sector. Quality is the latest issue to take public sector organisations by storm it would appear it has yet to become debased or repudiated.(1) The major reason might be that the environment in which public sector organisations now operate makes it obligatory to do so within a quality framework. Not least are the requirements made on them as a result of Government directives.

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References

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Author information

Authors and Affiliations

  1. Sheffield Business School, UK

    J. Watkinson

Authors
  1. J. Watkinson
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Editor information

Editors and Affiliations

  1. School of Computing and Management Sciences, Sheffield Hallam University, Sheffield, UK

    Gopal K. Kanji (Head of Division of Applied Statistics) (Head of Division of Applied Statistics)

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© 1995 Springer Science+Business Media Dordrecht

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Watkinson, J. (1995). Feeling the pinch: is TQM being squeezed out of the NHS?. In: Kanji, G.K. (eds) Total Quality Management. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0539-2_43

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  • DOI: https://doi.org/10.1007/978-94-011-0539-2_43

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-010-4240-6

  • Online ISBN: 978-94-011-0539-2

  • eBook Packages: Springer Book Archive

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