Abstract
The factors service use to evaluate service quality are considered.The findings of a survey into the collection and use of data on quality in the health libraries in the Trent Regional Health Authority’s geographical area are reported.
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
ALLEYNE, A et al (1985) Controlling Service Quality, Business Quarterly, Vol 50 (Winter) P. 62–7
CROSBY, P. B. (1979) Quality is Free :the Art of Making Quality Certain, New York, New American Library
DE SOUZA, G. (1989) Now Service Businesses Must Manage Quality, Jnl of Business Strategy, Vol 10 (May/June) P. 21-5
GARVIN, D. A. (1983) Quality on the Line, Harvard Business Review Vol 61 (Sept-Oct) P. 588-601
ISHIKAWA, K. (1985) What is Total Quality Control? The Japanese Way, Englewood Cliffs, Prentice
JURAN, J.M. (1988) Juran on Planning for Quality, London, Collier
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1995 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Clark, J.R. (1995). Perceptions of Quality and the Use of Quality Indicators: a survey health libraries in the Trent Regional Health Authority, England. In: McSéan, T., van Loo, J., Coutinho, E. (eds) Health Information — New Possibilities. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0093-9_22
Download citation
DOI: https://doi.org/10.1007/978-94-011-0093-9_22
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4045-7
Online ISBN: 978-94-011-0093-9
eBook Packages: Springer Book Archive