Abstract
The insurance business requires an insurance company to pay the insured in the event of a loss in return for the insured’s payment of the premium to the insurance company. In case of a loss, the insured files a claim with the insurance company, which then moves on to perform the necessary investigation and evaluation of the claim before making the appropriate payment to the insured. The process of claims investigation, evaluation and payment is known as the claims handling or claims adjustment process and is one of the most essential and basic functions of an insurance company.
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Apte, U.M., Cavaliere, R.A., Hegde, G.G. (1995). Improving Claims Operations: A Model-Based Approach. In: Harker, P.T. (eds) The Service Productivity and Quality Challenge. International Studies in the Service Economy, vol 5. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0073-1_11
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DOI: https://doi.org/10.1007/978-94-011-0073-1_11
Publisher Name: Springer, Dordrecht
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