Abstract
Evaluation is one of the most fundamental components of sound professional services. The clients of professionals deserve assistance that is directed to their needs, of high quality, up-to-date, and efficient. In order to hold professionals accountable for satisfying such standards, society must regularly subject professional services to evaluations. Some of the evaluation work that is directed at regulation and protection of the public interest obviously must be conducted by independent bodies, such as government agencies and accrediting boards. But fundamentally, the most important evaluations of professional services are those conducted (or commissioned) by the professionals themselves.
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Stufflebeam, D.L., Shinkfield, A.J. (1985). Introduction to Evaluation. In: Systematic Evaluation. Evaluation in Education and Human Services, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-5656-8_1
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DOI: https://doi.org/10.1007/978-94-009-5656-8_1
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