Abstract
The Service Factory has been proposed as a new approach to manufacturing strategy. This paper reviews the information, problem-solving, sales, and support dimensions which underlie a service factory. It also provides a strategic planning methodology by which it can be applied, and raises five research questions which might be addressed through empirical study.
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References
Chase, R. B. and Erikson, W. J., “The Service Factory,” Academy of Management Executive, Vol. II, No. 3, August 1988, pp. 191–196.
Chase, R. B. and Garvin, D. A., “The Service Factory,” Harvard Business Review, Vol. 67, No. 4, July-August 1989, pp. 61–69.
Wheelwright, S. C. and Hayes, R., “Competing Through Manufacturing,” Harvard Business Review, Vol. 67, No. 4, July-August 1989, pp. 61–69.
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© 1990 Kluwer Academic Publishers
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Chase, R.B. (1990). Dimensioning the Service Factory. In: Ettlie, J.E., Burstein, M.C., Fiegenbaum, A. (eds) Manufacturing Strategy. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-2189-4_18
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DOI: https://doi.org/10.1007/978-94-009-2189-4_18
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-7481-0
Online ISBN: 978-94-009-2189-4
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