Abstract
The majority of nursing and midwifery education is now provided through contracts. Quality is a vital factor in the award and satisfactory delivery of a contract. Drawing on personal experiences of introducing, sustaining and maintaining a TQM approach to achieving quality requirements within contracts’, the author will identify the importance of quality to ensure the award and satisfactory delivery of a contract. As part of this approach new job descriptions that focus teachers’ activity on customer (student) requirements have been introduced.
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© 1996 Chapman & Hall
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Cook, M.J. (1996). Achieving contractual requirements and a TQM approach. In: Kanji, G.K. (eds) Total Quality Management in Action. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-1543-5_36
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DOI: https://doi.org/10.1007/978-94-009-1543-5_36
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-7188-8
Online ISBN: 978-94-009-1543-5
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