Abstract
In this paper we question the necessity of quality plans in a Total Quality Organisation. We suggest that a plan for process improvement is required but that separate quality plans for distinctive products or services are not. Gibson (1995) demonstrated the importance of quality improvement through statistical thinking which may have been interpreted as a quality plan. Deming’s suggestion for the organisation for improvement for quality and productivity is endorsed.
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References
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© 1996 Chapman & Hall
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Gibson, M. (1996). Are quality plans necessary in a total quality organisation?. In: Kanji, G.K. (eds) Total Quality Management in Action. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-1543-5_33
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DOI: https://doi.org/10.1007/978-94-009-1543-5_33
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-7188-8
Online ISBN: 978-94-009-1543-5
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