Abstract
Firms gained advantage dramatically from the quality revolution, such as Toyota and Motorola, treated quality as an opportunity for process improvements rather than as a cost (Fust and Walker, Corporate sustainability initiatives: the next TQM [white paper]. Executive Insight, pp 1–8. Available at: http://www.kornferryinstitute.com/about_us/by_industry/industrial/publication/620/Corporate_Sustainability_Initiatives_The_Next_TQM, 2007). However, to survive in intense worse era, companies are beginning to embrace sustainability as an opportunity to gain competitive advantage. As we embark into new era which has witnessed global slowdown and intense competition to survive, it is quite appropriate to revisit the role of total quality management (TQM) in enabling and supporting firm to sustain superior performance. This chapter is concerned with soft dimensions of TQM which not only help it in successful implementation but also provide sustainable competitive advantage. Sustainability can perhaps be correlated with the principle of excellence which is now gaining wider acceptance in the business community (Zairi, TQM sustainability: how to maintain it gains through transformational change. Unpublished manuscript, School of Management, University of Bradford, 2005). The present research proposes a soft TQM framework and empirically tested the impact of soft dimensions of TQM on its performance in context to Indian cement industry to understand how soft TQM can help Indian cement industry to sustain competitive advantage in long term. The chapter concludes with a statement that soft dimensions of TQM are critical for sustainability which enable cement firms to achieve superior performance.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
ACC Sustainable Report (2008) http://www.acclimited.com/newsite/sustainable_dev_2008.asp
ACC Sustainable Report (2009) http://www.acclimited.com/newsite/sustainable_dev_2009.asp
Ahire SL, Kiran V (1995) JIT and TQM: a case for joint implementation. Int J Oper Prod Manage 15(5):84–94
Ahmed S, Schroeder RG (2002) The importance of recruitment and selection process for sustainability of total quality management. Int J Qual Reliab Manage 19(5):540–550
Al-Refaie A, Ghnaimat O, Ko JH (2011) The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan. Int J Prod Qual Manage 8(4):398–415
Anderson JC, Rungtusathan M, Schroeder R (1994) A theory of quality management underlying the Deming management method. Acad Manage Rev 19(3):472–509
Ando Y, Kumar P (2009) Daily management the TQM way – a key to success in Tata Steel. Productivity & Quality Publisher, Chennai
Banerjee PK, Ramesh N (1993) TQM for enhanced plant availability, productivity and profitability. In: Proceedings of the national seminar on TQM, New Delhi, India, pp 22–31
Beer D, Booysen G, Barnard L, Truscott M (2005) Rapid tooling in supporting of accelerated new product development. Assem Autom 25(4):306–308
Bergman B, Klefsjo B (1994) Quality. McGraw-Hill, London
Berry TH (1991) Managing the total quality transformation. McGraw-Hill, New York
Besterfield DH (1995) Total quality management. Prentice-Hall, Englewood Cliffs
Black SA, Porter LJ (1996) Identification of critical factors of TQM. Decis Sci 27(1):1–21
Blauw JN, During WE (1990) Total quality control in Dutch industry. Quality Progress, February, pp 50–52
Bounds G, Yorks L, Adams M, Raney G (1994) Beyond total quality management. McGraw-Hill, Maidenhead
Bowen DE, Lawler EE (1992) The empowerment of service workers: why, how and when? Sloan Manage Rev 33(3):31–39
Brown A (1994) TQM: implications for training. Train Qual 2(3):4–10
Buzzell RD, Gale BT (1987) The PIMS principles: linking strategy to performance. Free Press, New York
Cherrington DJ (1995) The management of human resources. Prentice-Hall, Englewood Cliffs
Choi T, Behling O (1997) Top managers and TQM success: one more look after all these years. Acad Manage Exec 11(1):37–47
Choi TY, Eboch K (1998) The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction. J Operations Manage 17:59–75
CMA (2009) http://www.cmaindia.org/portal/industry/highlights.aspx
CMA (2011) http://www.cmaindia.org/portal/industry/highlights.aspx
CMA report (2011) http://www.cmaindia.org/portal/industry/highlights.aspx
CMIE (2011)) http://www.cmie.com
Cole RE (1992) The quality revolution. Prod Oper Manage 1(1):118–220
CQA (2001) http://about.caq.org.cn/en/Activities/China_Quality_Award.shtml
Cruise O’Brien R, Voss C (1992) In search of quality. London Business School working paper
Curry A, Kadasah N (2002) Focusing on key elements of TQM – evaluation for sustainability. TQM Mag 14(4):207–216
Dale BG (1994) Managing quality, 2nd edn. Prentice-Hall, New York
Dale BG, Plunkett JJ (1990) Managing quality. Philip Allan, London
Deming E (1986) Out of the crisis. MIT Press, Cambridge, MA
Desai DA (2012) Quality and productivity improvement through Six Sigma in foundry industry. Int J Prod Qual Manage 9(2):258–280
EFQM (2003) The EFQM excellence model. EFQM, Brussels
EQA (1994) European quality award guidelines on self-assessment. EFQM, Brussels
Evans JR, Lindsay WM (1993) The management and control of quality, 2nd edn. West Publishing Company, St. Paul
Feigenbaum AV (1983) Total quality control, 3rd edn. McGraw Hill, New York
Field A (2005) Discovering statistics using SPSS, 2nd edn. Sage, London
Fisher NI (2009) Homer Sarasohn and American involvement in the evolution of quality management in Japan, 1945–1950. Int Stat Rev 77(2):276–299
Flynn BB, Schroeder RG, Sakakibara S (1995) The impact of quality management practices on performance and competitive advantage. Decis Sci 26:659–691
Fotopoulos CB, Psomas EL (2009a) The impact of “soft” and “hard” TQM elements on quality management results. Int J Qual Reliab Manage 26(2):150–163
Fotopoulos CB, Psomas EL (2009b) The use of quality management tools and techniques in ISO 9001:2000 certified companies: the Greek case. Int J Prod Perform Manage 58(6):564–580
Fust S, Walker L (2007) Corporate sustainability initiatives: the next TQM [white paper]. Executive Insight, pp 1–8. Available at: http://www.kornferryinstitute.com/about_us/by_industry/industrial/publication/620/Corporate_Sustainability_Initiatives_The_Next_TQM
GAO/NSIAD-91-190 (1991) Management practices: U.S. companies improve performance through quality efforts. U.S. Government Printing Office, Washington, DC
Goh PL, Ridgway K (1994) The implementation of total quality management in small- and medium-sized manufacturing companies. TQM Mag 6(2):54–60
Gunasekaran A (1998) An integrated product development-quality management system for manufacturing. TQM J 10(2):115–123
Gunasekaran A (1999) Enablers of total quality management implementation in manufacturing: a case study. Total Qual Manage 10(7):987–996
Hackman JR, Wagemann R (1995) Total quality management: empirical, conceptual and practical issues. Adm Sci Q 40(6):309–342
Haffer R, Kristensen K (2010) People management as indicator of business excellence: the Polish and Danish perspectives. TQM J 22(4):386–398
Hair JF (1995) Multivariate data analysis. Prentice-Hall, Englewood Cliffs
Hair JF, Anderson RE, Tatham RL, Black WC (1998) Multivariate data analysis. Prentice-Hall, Upper Saddle River
Hair JF, Rolph E, Anderson RE, Ronald LT, William CB (1999) Multivariate data analysis. Prentice-Hall, Englewood Cliffs
Harnesk R, Abrahamsson L (2007) TQM: an act of balance between contradictions. TQM Mag 19(6):531–540
Ho S, Fung C (1994) Developing a TQM excellence model. TQM Mag 6(6):24–30
Holloway J, Jenny L, Geoft M (1995) Performance measurement and evaluation. The Open University, London
Hong JW, Satit P (2005) The impact of ISO 9000 certification on quality management practices in Thailand. J Ind Technol 21(1):1–6
Horwitz C (1990) Total quality management: an approach for education? Educ Manage Adm 18(2):55–58
Indian Cement Review (2008) http://www.indiancementreview.com/
Irianto D (2005) Quality management implementation: a multiple case study in Indonesian manufacturing firms. Unpublished PhD thesis, University of Twente, Enschede
Ishikawa K (1985) What is total quality control? The Japanese. Prentice-Hall, Englewood Cliffs
ISO 9000:2000, Quality Management Systems-Fundamentals and Vocabulary, International Standard, International Organization for Standardization, Geneva
ISO 9004:1993, International Standardization Organization, Vocabulary
James PTJ (1996) Total quality management: an introductory text. Prentice-Hall, Englewood Cliffs
Jarrod MH, Chester SS (2008) Predicting total quality management adoption in New Zealand: the moderating effect of organizational size. J Enterp Inform Manage 21(2):162–178
Juran JM, Gryna FM (1993) Quality planning and analysis. McGraw – Hill, New York
Juran JM, Gryna FM (1997) Quality planning and analysis – from product development through use, 3rd edn. Tata McGraw-Hill Publishing Company Limited, New Delhi
Kanji GK (1998) Measurement of business excellence. Tot Qual Manage 9(7):633–643
Kanji GK, Asher M (1993) Total quality management process – a systematic approach, Advances in total quality management series. Carfax Publishing, Abingdon
Kanji GK, Tambi AM (1999) Total quality management in UK higher education institutions. Total Qual Manage 10(1):129–153
Karaszewski R (2010) Leadership in global business environment through a vision creation process. TQM J 22(4):399–409
Karia N, Asaari MHAH (2006) The effects of total quality management practices on employees’ work-related attitudes. TQM Mag 18(1):30–43
Kearney AT (1992) Total quality – time to take off the rose-tinted spectacles. IFS Publications, London
Khanna VK (2009) 5 “S” and TQM status in Indian organizations. TQM J 21(5):486–501
Khanna VK, Vrat P, Shankar R, Sahay BS, Gautum A (2003) TQM modeling of the automobile manufacturing sector: a system dynamics approach. Work Stud 52(2):94–101
Kristianto Y, Ajmal M, Sandhu M (2012) Adopting TQM approach to achieve customer satisfaction: a flour milling company case study. TQM J 24(1):29–46
Lee SM, Rho BH, Lee SG (2003) Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance. Int J Prod Res 41(9):2003–2020
Leech NL, Barrett KC, Morgan GA (2005) SPSS for intermediate statistics: use and interpretation, 2nd edn. Lawrence Erlbaum Associates Inc., Mahwah
Li K, Zailani S, Fernando Y (2010) The impact of organizational variables and quality performance on customer satisfaction. Int J Prod Qual Manage 6(3):354–378
Loreti Group (2008) Greenhouse gas emission reductions from blended cement production. http://www.climateregistry.org/resources/docs/protocols/issue-papers/Blended-Cement.pdf. Retrieved 10 Nov 2009
Luft J (2007) Lifetime contribution to management accounting award. J Manage Account Res 19:169
Magutu PO et al (2010) Management through effective information quality management (IQM) in banking services. Afr J Bus Manage 1:96–111
Malcom Baldridge National Quality Award (1997) Criteria for performance excellence. National Institute of Standards and Technology, United States Department of Commerce, Gaithersburg
Mann R, Kehoe D (1994) An evaluation of effects of quality improvement activities on business performance. Int J Qual Reliab Manage 11(4):29–44
Mehmet D, Tatoglu E, Tekinkus M, Zaim S (2006) An analysis of the relationship between TQM implementation and organizational performance: evidence from Turkish SMEs. J Manuf Technol Manage 17(6):829–847
Miller C (1992) TQM value criticised in new report. Am Mark Assoc J (9 November):16
Miller J (2009) Cement makers decry emissions rules. New York Times. Retrieved from http://greeninc.blogs.nytimes.com/2009/04/27/cement-makers-decryemissions-proposal/.
Minjoon J, Shaohan C, Hojung S (2006) TQM practice in Maquiladora: antecedents of employee satisfaction and loyalty. J Oper Manage 13:791–812
Mohanty RP, Lakhe RP (1998) Factors affecting TQM implementation: an empirical study in Indian industry. Prod Plann Control 9(5):511–520
Mt M, Lester AD (2007) A framework for quality management practices in strategic alliances. Manage Decis 45(4):802–818
Muthiah KMN, Huang SH (2006) A review of literature on manufacturing systems productivity measurement and improvement. Int J Ind Syst Eng 1(4):461–484
Natarajan M, Senthil V (2011) QUARNEWSS: a model for applying Six Sigma framework to achieve continuous quality and reliability improvement in new product development. Int J Prod Qual Manage 7(1):44–72
NIST: National Institute of Standards and Technology (2007) Malcolm Baldrige National Quality Awards Performance Excellence
Nunnally JC (1978) Psychometric theory, 2nd edn. McGraw-Hill, New York
Oakland J (1989) Total quality management. Heinemann, Oxford
Oschman JJ (2002) Kwaliteitbestuur in die Toetsvlieg- en Ontwikkelingsentrum in dieSuid-Afrikaanse Lugmag. University of South Africa, Pretoria
Parast MM, Adams SG, Jones EC, Rao SS, Raghu-Nathan TS (2006) Comparing quality management practices between the United States and Mexico. Qual Manage J 13(4):36–49
Peters T, Austin N (1985) A passion for excellence: the leadership difference. Random House, New York
Pike J, Barnes R (1996) TQM in action: a practical approach to continuous performance improvement. Chapman & Hall, London
Powell TC (1995) Total quality management as a competitive advantage: a review and empirical study. Strateg Manage J 16(1):15–37
Quazi HA, Padibjo SR (1998) A journey toward total quality management through ISO 9000 certification – a study on small and medium-sized enterprises in Singapore. Int J Qual Reliab Manage 15(5):489–508
Raja MW, Bodla MA, Malik SA (2011) Evaluating the effect of total quality management practices on business performance: a study of manufacturing firms of Pakistan. Int J Bus Soc Sci 2(9):110–117
Reed R, Lemak DJ, Montgomery JC (1996) Beyond process: TQM content and firm performance. Acad Manage Rev 21:173–202
Reid J, Crisp D (2007) The talent challenge: creating a culture to recruit, engage and retain the best. Ivey Bus J Online. Available at http://wwwold.iveybusinessjournal.com/article.asp?intArticle_ID=702
Rui C, Emerson M, Luis L (2010) Transformational leadership and TQM implementation. Adv Manage 3(6):7–18
Saferpark (2003) Deming articles. Available at www.saferpark.com/deming_articles/application%20guide2003.pdf. Accessed 10 June 2011
Saraph JV, Benson GP, Schroeder RG (1989) An instrument for measuring the critical factors of quality management. Decis Sci 20:810–829
Saylor JH (1992) TQM field manual. McGraw-Hill, New York
Schonoberger RJ (1986) World class manufacturing: the lessons of simplicity applied. Free Press, New York
Selim T (ed) (2009) Egypt energy and the environment: critical sustainability perspectives. Adonis & Abbey Publishers, London
Selim T, Salem A (2010) Global cement industry: competitive and institutional dynamics (working paper), Online at http://mpra.ub.uni-muenchen.de/24464. MPRA Paper No. 24464, posted 17 Aug 2010/05:02
Shankar R, Acharia S, Baveja A (2009) Soft-system knowledge management framework for new product development. J Knowl Manage 13(1):135–153
Singh T, Goyal G, Dubey R (2011) A theoretical framework for soft dimensions of total quality management. IPEDR 4:529–533
Spencer BA (1994) Models of organization and total quality management: a comparison and critical evaluation. Acad Manage Rev 19(3):446–471
Steingard DS, Fitzgibbons DE (1993) A postmodern deconstruction of total quality management (TQM). J Org Change Manage 6:27–42
Steinweg T (2008) Cement: sector scan. SOMO, Amsterdam. http://somo.nl/publications-en/Publication_2533. Retrieved 6 Oct 2008
Sun H (2000) Total quality management, ISO 9000 certification and performance improvement. Int J Qual Reliab Manage 17(2):168–179
Taddese F, Osada H (2011) Market development using TQM through system integration and customer service in Asia. Asian J Qual 12(3):254–268
Talib F, Rahman Z, Qureshi MN (2011) A study of total quality management and supply chain management practices. Int J Product Perform Manage 60(3):268–288
Tapiero CS (1996) The management of quality and its control. Chapman & Hall, London
Tenner AR, Detoro IJ (1992) Total quality management: three steps to continuous improvement. Addison-Wesley, Reading
The Economist Intelligence Unit (1992) Making quality work: lessons from Europe’s leading companies. The Economist Intelligence Unit, London
Thiagarajan T, Zairi M (1998) An empirical analysis of critical factors of TQM-A proposed tool for self- assessment and benchmarking purposes. Benchmarking Qual Manage Technol 5(4):291–303
Tobin LM (1990) The new quality landscape: total quality management. J Syst Manage 41(11):10–14
Tripathi D (2010) Quality management. Jaico Publishing House, New Delhi
Vuppalapati K, Ahire S, Gupta T (1995) JIT and TQM: a case for joint implementation. Int J Oper Prod Manage 15(5):84–94
Waldman DA (1994) The contribution of total quality management to a theory of work performance. Acad Manage Rev 19(3):510–536
Wheatley M (1991) The future of middle management. British Institute of Management, London
Wilkinson A, Witcher B (1990) TQM in the United Kingdom – fitness for use. Durham University Business School, Durham
Wilkinson A, Marchington M, Dale B (1992) Manufacturing more effective TQM: implications for the management of human resources. Hum Resour Manage J 2(1):69–88
Wilkinson A, Redman T, Snape F (1993) Quality and the manager. Institute of Management, London
Wisner JD, Eakins SG (1994) A performance assessment of the US Baldrige Quality Award winners. Int J Qual Reliab Manage 11(2):8–25
Wolkins DO (1996) Total quality: a framework for leadership. Productivity Press, London
Yusof SM (1999) Development of a framework for TQM implementation in small business, Unpublished Ph.D. thesis, University of Birmingham
Zairi M (2005) TQM sustainability: how to maintain it gains through transformational change. Unpublished manuscript, School of Management, University of Bradford
Zairi M, Liburd IM (2001) TQM sustainability-a roadmap for creating competitive advantage. In: Integrated management, proceedings of the 6th international conference on ISO 9000 & TQM, Paisely, Ayr, Scotland, 17–19 Apr, Baptist University Press, Hong Kong, pp 452–461
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Appendix 1: Regression Coefficients
Appendix 1: Regression Coefficients
Model | Unstandardized coefficients | Standardized coefficients | t | Sig. | Correlations | Collinearity statistics | |||||
---|---|---|---|---|---|---|---|---|---|---|---|
B | Std. error | Beta | Zero-order | Partial | Part | Tolerance | VIF | ||||
Constant | .781 | .462 | 1.691 | .0092 | |||||||
L | .357 | .097 | .210 | 3.686 | .000 | .312 | .219 | .195 | .864 | 1.157 | |
HR | .182 | .074 | .187 | 2.455 | .015 | .136 | .148 | .130 | .484 | 2.065 | |
RM | −.213 | .066 | −.246 | −3.239 | .001 | .030 | −.193 | −.172 | .488 | 2.049 | |
QC | .501 | .072 | .393 | 6.950 | .000 | .401 | .390 | .368 | .878 | 1.139 |
Rights and permissions
Copyright information
© 2013 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Dubey, R., Singh, T. (2013). Soft TQM for Sustainability: An Empirical Study on Indian Cement Industry and Its Impact on Organizational Performance. In: Luo, Z. (eds) Mechanism Design for Sustainability. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5995-4_5
Download citation
DOI: https://doi.org/10.1007/978-94-007-5995-4_5
Published:
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-007-5994-7
Online ISBN: 978-94-007-5995-4
eBook Packages: Earth and Environmental ScienceEarth and Environmental Science (R0)