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This final chapter reviews the key constructs of the Risk Management Model. It proposes elements of a research agenda to address major outstanding issues in the field. Revisiting the major propositions of the model summarize a comprehensive perspective on workplace mistreatment and on interventions to address the problem.
KeywordsReflective Process Psychological Safety Workplace Culture Refined Standard Workplace Incivility
- Leiter, M. P., Laschinger, H. K. S., Day, A., & Gilin-Oore, D. (August, 2010). Rudeness rationales: Whatever were they thinking? Presentation at the Annual Conference of the Academy of Management. Montreal, Canada.Google Scholar