Advertisement

Conclusion

Chapter
  • 1k Downloads
Part of the SpringerBriefs in Psychology book series (BRIEFSPSYCHOL, volume 8)

Abstract

This final chapter reviews the key constructs of the Risk Management Model. It proposes elements of a research agenda to address major outstanding issues in the field. Revisiting the major propositions of the model summarize a comprehensive perspective on workplace mistreatment and on interventions to address the problem.

Keywords

Reflective Process Psychological Safety Workplace Culture Refined Standard Workplace Incivility 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 64–80.PubMedCrossRefGoogle Scholar
  2. Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56, 218–226.PubMedCrossRefGoogle Scholar
  3. Hershcovis, M. S. (2011). Incivility, social undermining, bullying… oh my!: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499–519.CrossRefGoogle Scholar
  4. Leiter, M. P., Laschinger, H. K. S., Day, A., & Gilin-Oore, D. (August, 2010). Rudeness rationales: Whatever were they thinking? Presentation at the Annual Conference of the Academy of Management. Montreal, Canada.Google Scholar
  5. Leiter, M. P., Laschinger, H. K. S., Day, A., & Gilin-Oore, D. (2011). The impact of civility interventions on employee social behavior, distress, and attitudes. Journal of Applied Psychology, 96(6), 1258–1274.PubMedCrossRefGoogle Scholar
  6. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.PubMedCrossRefGoogle Scholar

Copyright information

© The Author(s) 2013

Authors and Affiliations

  1. 1.Centre for Organizational Research and DevelopmentAcadia UniversityWolfvilleCanada

Personalised recommendations