Abstract
This chapter draws from a research program led by the author and colleagues to enhance the quality of workplace environments. It included an intervention study to evaluate the Civility, Respect, and Engagement at Work (CREW) intervention from the Veteran’s Hospital Administration. This project applied a modified version of the process in five Canadian hospitals. The chapter explores the background research with reference to the Risk Management Model. The chapter ends by considering strategies for enduring improvements in workplace civility.
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Leiter, M. (2013). The Impact of CREW. In: Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis. SpringerBriefs in Psychology, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5571-0_6
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DOI: https://doi.org/10.1007/978-94-007-5571-0_6
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