Abstract
This chapter considers strategies for improving civility among members of workgroups. It begins with noting the challenges inherent in changing civility in light of the social embedded nature of the construct. The chapter considers three qualities that facilitate change: (1) creating a psychologically safe environment (2) structuring the process to encourage reflection upon one’s own behavior and that of others, and (3) using a shared group process rather than individual treatment. The chapter considers the scope of individual and management interventions to address civility and incivility challenges.
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Leiter, M. (2013). Taking Action to Address Workplace Incivility. In: Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis. SpringerBriefs in Psychology, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5571-0_4
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DOI: https://doi.org/10.1007/978-94-007-5571-0_4
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