Causes and Consequences of Workplace Mistreatment

Part of the SpringerBriefs in Psychology book series (BRIEFSPSYCHOL, volume 8)


This chapter considers the social context of incivility as a major force in perpetuating the quality of behavior within a worksetting. Both organizational policies and management practices influence the social climate of a workgroup. Leadership plays a critical role both in the symbolic value of leaders’ interactions with people within the organization as well as their actions in response to violations of civility norms. The extent to which civility or incivility dominates a workgroup’s culture has consequences for the wellbeing of employees and the organization’s productivity. The chapter concludes with a reflection on the multiple directions of causal influence in social networks.


Work Engagement Visible Minority Workplace Bully Sexual Prejudice Nomological Network 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© The Author(s) 2013

Authors and Affiliations

  1. 1.Centre for Organizational Research and DevelopmentAcadia UniversityWolfvilleCanada

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